Customer Facing Supply Chain Specialist (B2B Planning) (New York, NY, US, 10001)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Job Summary:

The Customer Facing Supply Chain Specialist (B2B) ensures flawless execution of the order-to-cash process, compliance with contractual standards and delivery of high service levels to Trade and B2B customers. These B2B customers include Hotels, Restaurants, Cafes, Cruise Ships and other large B2B businesses. This role focuses on operational excellence, chargeback prevention and cost-to-serve optimization, while leveraging AI and automation tools to improve productivity and accuracy. The Customer Facing Supply Chain Specialist will also support continuous improvement initiatives and collaborates with internal teams and external partners to sustain efficiency and customer satisfaction. This is a hybrid-based role located in Manhattan, NY (Herald Square) – working 2 days/week onsite and 3 days/week remote.

Responsibilities:

• Execute and Monitor Order-to-Cash Process

  • Process customer orders accurately and on time, ensuring compliance with agreed standards and Terms & Conditions.
  • Validate order details and pricing using AI-powered anomaly detection tools.
  • Track OTIF performance daily and escalate risks proactively.
  • Use AI Agents to automate repetitive tasks such as order confirmations and delivery status updates.
  • Serve as the single point of contact for order-related inquiries, ensuring timely communication and resolution of issues across internal teams and external partners.

• Support Cost-to-Serve Optimization and Chargeback Management

  • Validate and manage chargebacks, ensuring accurate documentation and timely dispute resolution.
  • Analyze cost drivers and propose improvements to reduce cost-to-serve.
  • Apply AI-driven analytics to detect patterns in chargebacks and predict risk areas.
  • Collaborate with finance and logistics teams to implement corrective actions.
  • Act as the single point of contact for cost-to-serve and chargeback inquiries, ensuring clear communication and alignment between customers and internal stakeholders.

• Ensure Compliance and Contractual Standards

  • Maintain adherence to Supply Chain standards defined in contracts with retailers and partners.
  • Document all processes and decisions to ensure audit readiness.
  • Use AI-based compliance monitoring tools to flag deviations proactively.
  • Support periodic reviews of Terms & Conditions and update operational workflows accordingly.

• Deliver Data-Driven Insights and Reporting

  • Prepare and update dashboards on OTIF, cost-to-serve, and chargeback performance.
  • Use SQL, Python, and AI tools to automate reporting and generate predictive insights.
  • Implement AI Agents for real-time monitoring and automated alerts on service risks.
  • Provide actionable recommendations to improve operational efficiency and customer experience.

• Support Continuous Improvement and Collaboration

  • Participate in NCE-driven initiatives to improve processes and reduce manual workload.
  • Collaborate with DSP, Logistics, Transportation, and Commercial teams to ensure seamless execution.
  • Use AI Agents to streamline communication and task management across teams.
  • Contribute ideas for automation and digital transformation projects.

Requirements:

• High School Diploma or GED required; Bachelor’s degree in Supply Chain Management or Business Administration a plus.

• 2-3+ years of professional work experience in Customer Supply Chain, Logistics or Order Management is required.

• Familiarity with coding languages such as Python is highly preferred.

• Knowledge of order-to-cash processes, chargeback handling and compliance standards is required.

• Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) is required.

• Must have excellent communication (oral and written), presentation, organizational and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships) is required.

• Willing and able to work under pressure to meet tight deadlines with minimal supervision.

• Experience with ERP systems such as SAP is a plus.

• Willing and able to travel up to 10% based on the needs of the team and the business required.

The approximate pay range for this position is $95,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401(K) with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: Nestle in the US Benefits | Nestlé Careers

Requisition ID: 406882 #LI-FG1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 406882