Strategic Services Manager

Strategic Services Manager - Drive Customer Success and Growth in Transportation Technology

Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com.

Strategic Services Team Members are responsible for proactively engaging with at-risk customers to ensure their success and retention. They will act as the single point of contact for clients during critical engagement periods, working to mitigate risks and identify opportunities for growth. This role requires excellent communication skills, as you will be working directly with customers and internal teams on a daily basis. It is a fast-paced environment that requires collaboration with various stakeholders and technical specialists across a wide range of technologies and environments.

What Makes This Role Great: In this high-impact role, you will serve as the trusted advisor for key strategic accounts, steering critical recovery efforts and directly shaping client retention strategies while leveraging cutting-edge transportation management solutions.

Key Exciting Responsibilities

• Proactive Engagement: Engage with at-risk customers to mitigate churn risk and drive retention.

• Customer Relationship Management: Establish and/or repair strategic relationships with at-risk customers to understand, document, and align client strategies and business outcomes.

• Recovery Plans: Develop and execute recovery plans to get customers back on track, including creating and executing Customer Success plans.

• Risk Indicators and Mitigation: Develop methods to identify customer risk indicators and create proactive plans to mitigate them.

• Consultative Approach: Provide best practice recommendations and continuous optimization to drive continued utilization and optimization of Trimble solutions.

• Communication Strategy: Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creating client advocates.

• Risk Management: Monitor customer health and churn risk; ensure appropriate stakeholders address gaps to mitigate low health and/or at-risk customers.

• Project Management: Provide high-level oversight of customer strategic initiatives.

• Internal Advocacy: Advocate for customers internally and partner with customers to change or adopt new business practices.

• Customer Experience Management: Collaborate with internal teams and resources to ensure clients’ progress toward achieving their goals.

• Process Improvement: Utilize experience to assist in establishing and continuously improving Customer Success processes.

• Data Utilization: Use data in a predictive manner to better understand customer utilization, ROI, and sentiment.

• Documentation: Create and drive utilization of standard playbooks, templates, and documentation for the Strategic Services team.

• Industry Knowledge: Maintain industry and technical knowledge by attending workshops, reviewing relevant publications, building your network, and participating in professional organizations.

Essential Skills & Experience:

• Bachelor’s Degree in a relevant field or equivalent years of experience.

• 3+ years of progressive experience in customer success, account management, customer operations, client services, or program management in a client-facing capacity.

• Executive presence with strong consultative, presentation, and relationship skills.

• Excellent written and verbal communication skills.

• Excellent organizational skills and experience managing competing priorities.

• Comfortable with ambiguity and obstacles.

• Proven ability and experience working with Executive and C-level teams.

• Ability to facilitate and work cross-functionally with internal teams.

• Demonstrated understanding of transportation best practices.

• Project management and/or ITIL experience.

Logistics:

• Location: Remote / Hybrid

• Travel Requirement: On demand, up to 25%

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range $99,600.00–$137,000.00 Pay Rate Type Salary

Bonus Eligible? Yes Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.