Internship_ServiceNow Junior Specialist

Join Saipem and engineer a sustainable future.

We are a global leader in engineering and construction for the energy and infrastructure sectors, delivering complex onshore and offshore projects worldwide. Driven by technological innovation as “One Company”, our 30,000 people from over 130 nationalities in more than 50 countries work every day to enable the energy transition toward Net Zero. At Saipem, we embrace diversity as a driver of innovation and inclusion, while prioritizing people’s safety and environmental sustainability, even in the most challenging conditions.

Purpose of the position: As ServiceNow Junior Specialist, the trainee will join the Corporate IT – ServiceNow Solution Architectures and Projects area.

The internship aims to provide practical experience on the ServiceNow platform, with a specific focus on HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Now Mobile application and custom applications (No code/low code), supporting the digitalization of internal services.

The trainee will work in project management support, directly in close collaboration with the ServiceNow Demand Manager, contributing to demand analysis, coordination activities and delivery monitoring within the ServiceNow scope.

How can you support us?

• Support project management activities within the ServiceNow Demand area, including demand intake, task tracking and delivery coordination.

• Support the coordination of external ServiceNow vendors, assisting in monitoring activities, deliverables and timelines under supervision.

• Assist in operational and functional activities on ServiceNow modules.

• Support Now Mobile initiatives, including testing, user experience validation and adoption activities.

• Contribute to ServiceNow platform governance activities, including documentation, process alignment and support to governance forums.

• Participate in testing and documentation activities related to platform enhancements and continuous improvement initiatives.

What are we looking for?

Education: Bachelor’s or master’s Degree (completed or about to be completed) in Computer Science, Engineering, Information Technology, Management Engineering or similar fields.

Background: No prior work experience required; Academic projects, thesis or coursework related to:

• Digital platforms

• Project management

• IT service management or enterprise systems

Strong interest in workflow automation tools (ServiceNow), digital workplace and HR flows digitalization.

Languages:

• English: good written and spoken knowledge

• Italian: fluent

Technical/IT Knowledge:

• Basic understanding of IT systems and digital services

• Interest in project management methodologies

• Familiarity with web or mobile applications is a plus

Strong motivation to learn ServiceNow platform processes and enterprise governance.

What else should you know? This internship does not require frequent travelling and will be mainly based in the Milan office, with possible smart working options according to company policies.

What we can offer to you:

• Structured learning path on ServiceNow modules (with the possibility of certification).

• Exposure to project management, vendor coordination and platform governance in an enterprise IT environment.

• Continuous coaching and direct mentoring by the ServiceNow Demand Manager.

• Six months extracurricular Internship

• Gross monthly allowance of participation: € 900

• Corporate Benefits: We offer a comprehensive benefits package, including company gym and company canteen

• Hybrid working model: Smart Working options and flexible hours to help you achieve a better work-life balance.

• Location: Milano (Santa Giulia)

Regulatory Compliance

The decision is made in compliance with:

• the principle of equal pay for the same work or work of equal value;

• the pay transparency requirements set out in EU Directive 2023/970 and the relevant national implementing legislation.

Additional Information

We support your development! Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don’t hesitate to apply anyway through our spontaneous application form!

All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D.Lgs 196/03 and art 13 GDPR 679/16).