Position Overview

The Business Analysis Group Manager is a senior management-level position responsible for serving as a strategic liaison between business stakeholders and technology organizations, ensuring business objectives are translated into effective technology solutions. This role leads teams of business analysts responsible for driving business planning, investment prioritization, requirements management, and delivery execution across complex, enterprise-wide initiatives.

The position provides leadership over the Acquisitions and Marketing Domain supporting US Consumer Cards (USCC), overseeing strategic portfolios, business capabilities, regulatory initiatives, and technology investments that support organizational growth, operational excellence, and risk management objectives. The Group Manager is accountable for establishing direction, governance, and execution standards while ensuring alignment between business priorities, technology strategies, resource capacity, and investment outcomes.

The overall objective is to lead continuous analysis, exploration, and evaluation of business performance, emerging opportunities, and strategic initiatives to drive informed decision-making, operational efficiency, and successful business transformation.

Key Responsibilities

Strategic Leadership & Domain Ownership

• Provide strategic leadership for the Acquisitions and Marketing domains, partnering with senior business and technology leaders to define priorities, roadmaps, and investment strategies.

• Lead the evaluation, prioritization, and governance of business initiatives, ensuring alignment with enterprise objectives, regulatory requirements, and organizational goals.

• Drive business analysis strategy across multiple programs, products, and technology platforms, ensuring consistency in execution and delivery practices.

• Support annual and multi-year investment planning processes, including initiative assessment, business case development, funding requests, and prioritization activities.

• Act as a trusted advisor to executive leadership by providing insights into business capabilities, portfolio health, resource needs, dependencies, risks, and strategic opportunities.

Business Analysis Leadership

• Manage multiple teams of business analysts supporting complex systems, products, and business functions.

• Establish best practices, methodologies, standards, and governance processes for business analysis activities.

• Ensure high-quality requirements gathering, process modeling, capability assessments, user story development, documentation, and stakeholder engagement.

• Guide teams through ambiguity and complex problem-solving efforts while maintaining alignment with strategic objectives.

• Foster a culture of continuous improvement, innovation, and operational excellence across the business analysis organization.

Portfolio, Investment & Delivery Management

• Oversee a portfolio of technology and business initiatives from ideation through implementation and benefits realization.

• Partner with Product, Technology, Architecture, Finance, and Operations teams to ensure investment decisions are supported by thorough analysis and business value assessments.

• Lead planning activities related to project initiation, demand management, resource allocation, and delivery readiness.

• Ensure business requirements, funding approvals, capacity planning, and implementation milestones are coordinated across impacted organizations.

• Monitor initiative progress, dependencies, risks, and outcomes, proactively escalating issues and recommending mitigation strategies.

Stakeholder Management & Collaboration

• Build and maintain strong partnerships with executive leadership, business partners, technology teams, control functions, and external stakeholders.

• Facilitate alignment and decision-making across diverse stakeholder groups with competing priorities.

• Communicate complex business and technical concepts in a concise, logical, and understandable manner for audiences at all organizational levels.

• Influence strategic decisions by leveraging data-driven insights, industry trends, and business performance indicators.

• Represent the Risk and Acquisitions domain in governance forums, steering committees, investment reviews, and senior leadership discussions.

Operational Excellence & Process Improvement

• Identify opportunities to streamline processes, improve efficiency, and enhance customer and employee experiences.

• Drive enterprise process optimization and business transformation initiatives.

• Establish metrics, reporting frameworks, and performance indicators to measure business outcomes and operational effectiveness.

• Utilize analytical and problem-solving techniques to evaluate business performance, identify root causes, and recommend sustainable solutions.

• Ensure delivery teams maintain adherence to enterprise standards, governance requirements, and documented procedures.

Talent Leadership & Resource Management

• Lead, mentor, and develop high-performing teams of business analysts and people leaders.

• Manage workforce planning, staffing strategies, succession planning, performance management, and compensation decisions.

• Develop organizational capabilities by promoting professional growth, coaching, and continuous learning.

• Ensure effective allocation of resources and alignment of team capacity to strategic business priorities.

• Foster an inclusive, collaborative, and accountable work environment.

Risk Management & Controls

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets.

• Ensure compliance with applicable laws, regulations, policies, standards, and governance requirements.

• Partner with Risk, Compliance, Audit, and Control organizations to identify, manage, and mitigate operational and technology risks.

• Drive transparency in issue management, escalation, and remediation activities.

• Create a culture of accountability and strong controls while effectively supervising and guiding the activities of others.

Qualifications

• 10+ years of relevant experience in Business Analysis, Technology Delivery, Product Management, Program Management, or related disciplines.

• Demonstrated leadership experience managing teams and complex enterprise initiatives.

• Experience supporting strategic portfolios within Risk, Acquisitions, Financial Services, Banking, or related business domains.

• Proven ability to influence executive stakeholders and drive cross-functional collaboration.

• Strong understanding of business case development, investment planning, prioritization frameworks, and portfolio governance.

• Advanced analytical, problem-solving, and decision-making skills.

• Excellent written, verbal, and executive-level communication skills.

• Experience leading business transformation, process improvement, and organizational change initiatives.

• Proven ability to manage competing priorities in a fast-paced, highly regulated environment.

• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies preferred.

Education

• Bachelor's Degree or equivalent professional experience required.

• Professional certifications such as CBAP, PMP, SAFe, Agile, Lean Six Sigma, or related disciplines are a plus.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.*