Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

We are seeking a highly experienced and motivated Product Manager, AI Solutions to join our AI Solutions team within Operations & Technology. In this role, you will work on enterprise products and agents utilizing Generative AI to create impactful solutions. This role will involve product management, cross-functional collaboration, strategic planning, hands-on execution, and leadership, ensuring that our products meet both organizational goals and stakeholder needs.

Key Responsibilities

• Agentic Agent Analytics and Operations

  • Define and deliver analytics that measure performance, engagement, task completion, quality, reliability, and business impact across internal corporate and DTC agents in a complex, constantly changing ecosystem.
  • Translate stakeholder needs into analytics requirements, success metrics, user stories, and instrumentation plans with Product, Engineering, Data, Program Management, Scrum, and leadership teams.
  • Establish measurement frameworks for agentic workflows across corporate and consumer-facing use cases, including adoption, escalations, accuracy, and operational efficiency.
  • Validate tracking implementation and data quality through testing, dashboard reviews, metric reconciliation, and stakeholder demos.
  • Support agent operations by monitoring trends, identifying optimizations, and coordinating analytics-driven issue investigation and follow-up across internal and DTC environments.
  • Own analytics products and reporting experiences, refining insights, dashboards, and measurement approaches based on stakeholder feedback and usage patterns.

• Product Analytics Strategy & Stakeholder Engagement:

  • Drive the product analytics roadmap, aligning measurement priorities with product strategy, enterprise AI objectives, customer insights, and long-range business goals.
  • Collaborate with stakeholders, vendors, and analytics partners across the GenAI and agentic AI lifecycle, from discovery and instrumentation through launch, optimization, and executive reporting.
  • Prepare dashboards, reports, metric narratives, recommendations, and executive-ready insights on product performance, agent effectiveness, opportunities, and risks.

• Product Insights & Innovation:

  • Stay current on AI, LLM, analytics, experimentation, observability, and measurement technologies that improve agent and product insight capabilities.
  • A builder's mindset — you actively use AI tools to prototype, accelerate, and ship rather than just specify and delegate.
  • Hands-on experience building or prototyping AI agents and agentic workflows.
  • Develop reusable analytics patterns, measurement standards, and reporting templates that scale across GenAI and agentic AI implementations.
  • Identify opportunities to improve product experiences, optimize agent workflows, strengthen operations, and drive measurable outcomes through data-informed decisions.
  • Partner with data, engineering, and governance teams to support trustworthy analytics practices across data quality, privacy, compliance, and ethical AI measurement.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent professional experience)

• 5+ years of related professional experience (e.g., experience in product management or development, ideally with a focus on AI)

• Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• Proven experience as a Product Manager, preferably in managing LLM based Conversational agents.

• Exceptional product management, organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

• Strong understanding of agile methodologies, UI/UX principles, and conversational AI technologies.

Desired Characteristics:

• Strong collaboration skills and the ability to build relationships and foster partnerships across teams.

• Advanced technical, quantitative, analytical, research, and problem-solving skills.

• Self-starter with the ability to succeed in a fast-paced, evolving landscape.

• Familiarity with UI/UX principles and their application to product development.

• Experience with product management tools like Jira, Confluence, and Airtable.

• Experience with analytics, business intelligence, OTel, and observability tools such as Amplitude, Power BI, and related product analytics platforms.

• Proficiency with Lucidchart, Word, PowerPoint, Excel, and SharePoint.

• Experience in the Media & Entertainment industry.

• Knowledge of data governance, privacy and legal compliance, cyber security, and best practices in ethical AI.

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].