Customer Support Administrator 2 year Fixed Term Contract (Castlewood, GB, NG17 1BX)

Company: Vaillant Group U.K. Ltd Location: Castlewood-GBR Country: United Kingdom (GB) Brand: Vaillant

Contract type: Temporary Working time: Full-time

What we achieve together

• Based at our site at the Castlewood Business Park near junction 28 of the M1 you will take customer phone calls, respond to their inquiries, complaints and assist them with completion of orders, identifying the spare parts required or help planning deliveries, all while remaining polite and professional.

• Resolving customer complaints by providing appropriate solutions and alternatives within the time limits, following up to ensure a successful resolution.

• Keeping accurate records of customer interactions, processing customer accounts and archiving documents.

• Identifying and assessing customer needs to achieve satisfaction.

• Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Ensuring excellent service standards are delivered to and maintain a high level of customer satisfaction.

What makes us successful together

• We welcome applications from candidates who are genuinely excited to help customers, are patient, empathetic and can communicate effectively.

• Experience in providing customer service support is essential for this role.

• A working knowledge of customer service software/tools and experience working with SAP would be advantageous.

• Good time management skills and the ability to multi-task and prioritise are crucial.

• Strong telephone handling skills and active listening are important.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.

• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

• We care about our employees and offer a well-being programme that includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching.

• We are in the 7% of UK businesses that have received the Gold award from Investors in People (IiP)

• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.

• We pride ourselves on our Family Friendly Policies, designed to our employees during important life events.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith +44 7734 985 093