Account Manager Office (Brussels, BE)

B2B Account Manager Office B&I (Mission) – Brussels Wallonia Region

Position overview

We are looking for a B2B Account Manager Office (B&I) (mission) reporting directly to Sales Manager B2B.

Business: Nespresso Contract: Temporary mission (6 months) Start Date: October 2026 until April 2027

Position Summary

The B2B Account Manager Office is responsible for strengthening Nespresso’s presence among Belgian companies (Business & Institutions) with 50–250 employees. In the initial phase, the role will primarily focus on managing and developing a portfolio of around 100 existing accounts, increasing coffee sales, identifying growth opportunities, and building long-term customer relationships. Through a proactive account development approach, the Account Manager will maximize customer value and retention. In a second phase, the role will progressively expand towards new business acquisition, identifying and converting new opportunities to support the continued growth of the business. Success in this position requires strong relationship-building skills, commercial insight, initiative, and autonomy.

A day in the life of a B2B Account Manager Office

• Manage the full sales cycle: from identifying prospects and generating leads to closing contracts and onboarding new customers.

• Act as the single point of contact (SPOC) for assigned customers, maintaining continuous communication.

• Develop tailored, customer-specific solutions while following Nespresso guidelines.

• Prepare and deliver proposals, product demonstrations and presentations.

• Introduce new products and drive additional sales through up- and cross-selling.

• Conduct prospecting activities: cold visits, calls, professionals fairs and social media outreach.

• Ensure follow-up and retention of existing customers, maximizing long-term value through renewals, reactivation and portfolio expansion.

• Maintain accurate CRM records and track the sales pipeline.

• Handle administrative tasks including contract preparation, management and coordination of machine installations.

• Forecast business performance and report on (field) activities to management.

What will make you successful

• Bachelor’s degree in Sales, Marketing, Economics, or equivalent through experience, with 1–3 years of proven sales or account management experience (hunting, closing deals, and developing customers).

• Strong commercial drive with success and goal orientation, skilled in value- and consultative selling and able to detect customer needs to propose tailored solutions.

• Persistent, convincing, and energized by tough challenges, with high work ethics and integrity.

• Passionate about premium brands, combining enthusiasm for the product with creativity, solution focus, and analytical skills.

• Relationship builder with excellent interpersonal, networking, and communication skills (fluent in Dutch & French, good command of English).

• Rigorous, disciplined, and structured, able to perform under pressure while acting independently within company policies.

• Team player with strong customer focus, attentive to upselling opportunities, and proficient in MS Office and CRM systems.

What we offer:

• a fulltime position (38 hours a week);

• hybrid (remote) work arrangement - structural homeworking between 40% and 60% (on monthly basis), with 1 fixed team-day and up to 2 flex-days/

• excellent terms of employment, with elements such as a 13th month, 27 holidays, seniority days and many other extra’s;

• an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues;

• opportunity to commit to one of Nestlé's social causes during working hours;

• Together@Nestlé organizes activities, including (networking) events, drinks, sports events, inspiring knowledge sessions and a winter sports trip;

• attractive policy to build up additional holidays;

• savings thanks to great discounts at various (online) shops;

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams. You make the difference. Who else?

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com.

Applying for the role of a B2B Account Manager Office B&I (Mission)?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.