Marketing Operations Manager - English & Korean (spoken and written)

Position Summary

Headquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

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Role and Responsibilities

The Marketing Operations Manager serves as the central oversight function for marketing expense management across Samsung Electronics America's CE and NAHQ marketing teams. The role is responsible for reviewing and approving all marketing submissions in N-ERP, Knox, and RMS; conducting ROI and spend analysis; enforcing MDF policy compliance; and managing month-end financial close activities. The position also acts as the designated Point-in-Contact (PIC) for marketing sample orders and material master data maintenance, ensuring system integrity and operational accountability.

Key Responsibilities

1. Marketing Expense Management

A. Submission Review & Approval

• Review and approve all campaign submissions via N-ERP, verifying that team budgets are aligned with the Marketing Plan (MP) for all CE and NAHQ marketing teams.

• Review and approve plan proposal submissions, ensuring program objectives, deliverables, ROI, and KPIs

• Review BQMS Purchase Orders in Knox, validating bidding results and vendor contracts

• Review and approve vendor payment requests, confirming payments match agreed terms and that sufficient proof of performance has been provided.

• Review all RMS PUMIs (Promotional Unit Management Inputs) for CE and NAHQ marketing programs.

B. ROI Tracking & Spend Analysis

• Track and analyze actual marketing spend by division and activity against forecast; conduct ROI analysis for all marketing programs.

• Benchmark total spend against prior-year actuals; document and escalate rationale for budget increases

• Apply the 50/30/20 prioritization framework to assess program importance and resource allocation

• Record KPI metrics and prior-year ROI vs. current-year targets; document actual program achievements and escalate underperformance cases

C. Policy Enforcement & Training

• Conduct monthly company-wide training sessions on MDF/BQMS process and policy for all CE and NAHQ

• Provide day-to-day operational guidance to marketing teams to ensure ongoing compliance.

• Identify & implement improvement opportunities to drive workflow efficiency & program outcomes

2. Marketing Sample Management (FOC Orders)

• Review and approve all Free-of-Charge (FOC) sample device requests in Knox for CE and NAHQ, confirming requests are reasonable, serve a legitimate marketing purpose, and provide measurable ROI/benefit.

• Ensure devices intended for post-use return are designated as 'returnable' in the system; follow up with program owners to confirm receipt.

• Collaborate with sample managers to reconcile system records against physical inventory at warehouse

• Create payment requests for all FOC sample orders approved within the month

3. Month-End Closing

• Ensure all current-month transactions are fully approved or cleared from the system by the close deadline

• Verify that all current-month marketing expenses have been properly accrued

• Review aged EOs with all relevant teams and drive resolution to minimize outstanding balances

• Submit all HQ reimbursement requests through NTS within the required reporting window

4. Master Data Management

• Serve as the designated PIC for material data requests, maintaining neutrality to avoid conflicts of interest

• Support model extension requests and SKU setting configurations in N-ERP

• Maintain accuracy & consistency of master data records to support downstream reporting and operations

Skills and Qualifications

Required Skills

• ERP Proficiency
• Procurement & Vendor Management
• Financial Acumen
• Analytical & Troubleshooting (Attention to Detail)
• Training & Communication
• Cross-functional Collaboration

Required Qualifications

• Bachelor of Science Degree - in Finance, Accounting, Economics, or Business Administration

• Advanced Degree - Master of Business Administration (MBA) or Master of Science in Finance

• General Work Experience - 5 to 7 years of progressive experience in corporate finance, financial planning and analysis (FP&A), or accounting

• Leadership Work Experience - 2 to 3 years supervising staff or leading cross-functional project teams

• Language – fluency in English & Korean (spoken and written)

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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