Senior

Consumer & Shopper Senior Analyst

Oxford, United Kingdom · Híbrido

Job Description

About the role:

NielsenIQ’s Consumer and Shopper Panel business is undergoing an exciting period of growth. With a healthy pipeline of new clients, we are looking for a Consumer & Shopper Senior Analyst who can help deliver an exceptional onboarding experience and enable clients to quickly realise the value of our panel data, tools and expertise.

This role will be central to the successful launch of new client partnerships. You will guide clients through their onboarding journey, while also acting as a trusted expert for internal associates, helping to build knowledge and capability across the organisation. Key to the role will be understanding business priorities, building confidence in our solutions and ensuring users are equipped to turn panel data into meaningful action.

You will also play an important role in supporting NielsenIQ’s move towards an AI-first strategy. Working with both clients and internal colleagues, you will encourage curiosity, build confidence and identify practical opportunities to use AI to improve productivity, strengthen analysis and deliver greater client value.

This is an ideal opportunity for someone who combines strong panel knowledge with excellent client-facing, training and relationship-building skills.

What you will be responsible for:

Delivering excellent client onboarding

Lead the onboarding of new Consumer and Shopper Panel clients, creating a structured and engaging experience from launch through to confident adoption.
Develop onboarding plans that reflect each client’s objectives, stakeholders, level of experience and priority business questions.
Build strong relationships with client teams across insight, category, sales, marketing and commercial functions.
Ensure clients understand the capabilities of our data, platforms and analytical solutions, as well as how these can support their strategic and tactical priorities.
Work closely with commercial, product, analytics and Customer Success colleagues to ensure a smooth transition from sale to delivery.
Monitor onboarding progress, identify potential risks and take action to maintain momentum and client engagement.

Building client and internal capability:

Deliver engaging training and upskilling sessions for clients with different levels of panel-data experience.
Help clients become confident and increasingly self-sufficient users of NielsenIQ tools and solutions.
Act as a trusted panel expert for internal colleagues, providing guidance, support and practical coaching.
Build panel knowledge and capability across Customer Success and other relevant internal teams.
Translate complex consumer and shopper concepts into clear, relevant and practical guidance.
Support clients and colleagues in applying panel data to activities such as brand planning, category reviews, range decisions and performance evaluation.
Identify opportunities to deepen adoption and demonstrate the ongoing value of NielsenIQ’s Consumer and Shopper Panel proposition.

Championing an AI-first mindset:

Support the adoption of AI-first ways of working across both client and internal teams.
Help users understand where AI can improve efficiency, strengthen thinking and create additional capacity for higher-value work.
Demonstrate practical and responsible uses of AI across activities such as briefing, analysis, insight creation, storytelling and client preparation.
Share examples, prompts, techniques and best practices that build confidence and encourage experimentation.
Work with colleagues to embed AI into repeatable onboarding, training and Customer Success processes.
Maintain a strong focus on human judgement, commercial understanding and data quality when using AI-enabled solutions.

Delivering insight and client value:

Use consumer and shopper panel data to answer client questions and explain the drivers of brand and category performance.
Turn analysis into clear, commercially relevant stories and recommendations.
Challenge assumptions constructively and bring a fresh consumer and shopper perspective to client conversations.
Develop a strong understanding of clients’ industries, categories and strategic priorities.
Identify opportunities where additional NielsenIQ capabilities could support the client’s goals.

What success will look like:

Success in this role will be demonstrated through:

New clients completing a clear, high-quality and well-managed onboarding journey.
Strong client confidence, engagement and adoption following onboarding.
Clients and colleagues making greater use of panel data and AI to improve the quality and efficiency of their work.
Increased panel knowledge and confidence across internal Customer Success teams.
Positive feedback from clients and internal stakeholders.
Strong collaboration across Customer Success, commercial, product and analytics teams.
Clear evidence that clients are gaining value from NielsenIQ’s panel solutions.

About you

You will be an enthusiastic and credible client partner who enjoys helping others learn and succeed. You will be comfortable combining technical expertise with engaging communication and practical problem-solving.

You will ideally bring:

Experience using continuous consumer or shopper panel data, or loyalty-card data, within an FMCG, retail or analytical environment.
Experience working with solutions such as NielsenIQ Consumer Panel, Kantar Worldpanel, Clubcard, Nectar, Advantage Card or similar datasets.
Strong client-facing, relationship-management and stakeholder-engagement skills.
Experience delivering onboarding, training, workshops or capability-building programmes.
The ability to explain complex data and analytical concepts clearly to a range of audiences.
An engaging presentation style and strong storytelling skills.
Curiosity about AI and enthusiasm for helping others adopt new tools and ways of working.
Sound commercial awareness and the ability to connect data to business decisions.
Strong organisation, prioritisation and project-management skills.
A proactive, solutions-focused mindset.
Excellent written and verbal communication skills in English.

Previous experience of NielsenIQ tools and delivery systems would be an advantage, but a willingness to learn and build expertise is equally important.

What we can offer

The opportunity to play a central role in the growth of NielsenIQ’s Consumer and Shopper Panel business.
Exposure to a varied portfolio of new and established clients.
A role that combines client partnership, capability building, data, technology and innovation.
The chance to help shape AI-first ways of working within Customer Success.
Excellent development opportunities within a forward-looking global organisation.
Collaboration with talented colleagues across Customer Success, analytics, product and commercial teams.
A competitive benefits package and opportunities for career progression.
Salary: 36000 GBP to 44000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

#LI-FC #LI-Hybrid

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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