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<span class="rtltextaligneligible" data-careersite-propertyid="title" itemprop="title" lang="en-GB" xml:lang="en-GB">Mediterranean and Africa Marine Business Support Advisor
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<span class="joblayouttoken-label">Posting Date: 
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<span class="rtltextaligneligible" data-careersite-propertyid="date" lang="en-GB" xml:lang="en-GB">15 Oct 2025
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<span class="joblayouttoken-label">City: 
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<span class="rtltextaligneligible" data-careersite-propertyid="city" lang="en-GB" xml:lang="en-GB">Cagliari
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<span class="joblayouttoken-label">Location: 
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<span class="jobGeoLocation">Cagliari, IT, 9125
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<span class="rtltextaligneligible" data-careersite-propertyid="shifttype" lang="en-GB" xml:lang="en-GB">Permanent
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<span class="joblayouttoken-label">Division: 
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<span class="rtltextaligneligible" data-careersite-propertyid="customfield3" lang="en-GB" xml:lang="en-GB">Mediterranean and Africa Marine
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<span class="joblayouttoken-label">Level of experience: 
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<span class="rtltextaligneligible" data-careersite-propertyid="customfield4" lang="en-GB" xml:lang="en-GB">Junior
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<span class="jobdescription"><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">RINA is currently recruiting for a <strong>Mediterranean and Africa Marine Business Support Advisor</strong> to join its office in <span style="background-color:white;color:black">Cagliari, Italy </span>within the <strong>Mediterranean and Africa Marine</strong> Division.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Mission</b></h2>
</div><div><p>The Business Support Advisor focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices and plays a crucial role in ensuring smooth customer interactions and efficient business operations. <span style="background-color:white;color:white">#LI-DC2 </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key Accountabilities</b></h2>
</div><div><p>1. Customer Data Management (if needed):<br/>- Create and maintain accurate customer records in the database.<br/>- Ensure that customer information is up-to-date and complete.<br/>- Handle customer inquiries related to account information and updates.<br/>2. Offer Management:<br/>- Collaborate with business development teams to insert offer in the internal system <br/>- Provide customer with complete and accurate offer documents<br/>3. Contract and Customer Order Processing:<br/>- Manage and update contract, ensuring accuracy and completeness. <br/>- Receive and process customer orders, ensuring accuracy and completeness.<br/>- Coordinate with relevant departments to fulfill orders in a timely manner.<br/>- Update customers on order status and expected delivery dates.<br/>4. Invoicing (if needed):<br/>- Generate and issue invoices to customers based on sales orders or service agreements.<br/>- Verify the accuracy of invoice details, including pricing and quantities.<br/>- Handle invoice-related inquiries and discrepancies.<br/>5. Payment Processing (if needed):<br/>- Monitor and track customer payments.<br/>- Coordinate with the finance department to ensure timely and accurate payment processing.<br/>- Address payment-related inquiries and issues.<br/>6. Timesheet Management (if needed):<br/>- Remind technical staff to submit accurate and timely timesheets for each project.<br/>- Ensure timesheets are completed in accordance with company policies and client requirements.<br/>7. Customer Communication:<br/>- Communicate with customers to provide information about products, services, and order status.<br/>- Respond to customer inquiries and resolve issues promptly and professionally.<br/>- Send out communication regarding invoices, payment reminders, and other relevant updates.<br/>8. Problem Resolution:<br/>- Identify and address customer concerns, working collaboratively with other departments as needed.<br/>- Investigate and resolve billing discrepancies or disputes.<br/>- Ensure a high level of customer satisfaction through effective problem resolution.<br/>9. Compliance and Documentation:<br/>- Ensure compliance with company policies and procedures in customer interactions.<br/>- Maintain accurate and organized records of customer communications, transactions, and invoices.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education</b></h2>
</div><div><div>High School Diploma/GED in Business Administration Finance Management</div><div>Bachelor’s Degree in Economics</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></h2>
</div><div><p>- Fluency in English is a must</p>
<p>- Proficiency in administrative and data analysis, with strong problem-solving skills</p>
<p>- Strong organizational skills and attention to detail</p>
<p>- Ability to work collaboratively in a team and to adapt to new environments</p>
<p>- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders</p>
<p>- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage</p>
<p>- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers</p>
<p>- Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></h2>
</div><ul style="margin-top:0.0;margin-bottom:0.0"><li>CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
</li><li>EARN TRUST - Take everyone's opinion into account and remain open to diversity
</li><li>PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
</li><li>MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
</li><li>PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
</li><li>BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
</li><li>MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
</li><li>ADDRESS THE WAY  - Have a big picture of different situations and reinterpret it in a perspective way
</li><li>THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
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<p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure &amp; mobility, industry, research &amp; development sectors. Our business model covers the full process of project development, from concept to completion.</span></p>
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<p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><em>At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.</em></span></p>
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With a global network of over 6000 talented professionals, we are committed to simplifying complexities with a focus on energy transition, ESG, and digitalization. In 2000, we inherited the know-how of one of the world's first naval classification registries, the Italian Naval Registry, and we turned it into a "business-to-society" company, supporting customers in keeping up with changes and growing sustainably.

We specialize in testing, inspection, certification, and engineering solutions across a wide range of markets, including Marine, Certification, Energy, Infrastructure & Mobility, Real Estate, Industry. At RINA, we collaborate with our clients to find innovative solutions to complex problems, leveraging our expertise to anticipate and tackle any challenges along the way. Our ultimate goal is the improvement of the quality of life and building sustainable values for future generations.

Our people come from different cultures, countries, and backgrounds, and respecting and embracing these differences makes us much stronger. In our young and dynamic environment, we prioritize work-life balance, offer training on the job, and promote sustainability while maintaining an international outlook. We also support flexibility through a smart working policy, helping our people manage their time and responsibilities effectively. Additionally, we ensure the welfare of our employees, recognizing that their well-being is essential to our collective success

RINA

RINA is a multinational company in energy, marine, and certification sectors. We seek a permanent Junior Marine Business Support Advisor with a degree in business or economics and fluency in English. You will manage customer data, contracts, invoicing, and support business operations. We offer work-life balance, training, smart working policy, and a diverse, inclusive environment.

Mediterranean and Africa Marine Business Support Advisor

Summary