Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs.The RoleThe HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.<h2>What You'll Do</h2><ul><li>Process HR cases received via calls or emails, prioritizing based on urgency and impact.</li><li>Monitor personal queues and aging cases to ensure timely resolution.</li><li>Follow established processes for case documentation, issue resolution, and escalation.</li><li>Serve as the single point of contact for HR Representatives, Employees, and People Leaders.</li><li>Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed.</li><li>Suggest process improvements to enhance operational efficiency and service excellence.</li><li>Maintain and update job aids and standard operating procedures (SOPs).</li><li>Participate in project teams and contribute to system testing and performance improvement initiatives.</li><li>Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements.</li><li>Maintain confidentiality of employee information and perform tasks based on approved guidelines.</li><li>Conduct peer checks and post-audit reviews of escalated issues.</li><li>Ensure timely resolution of client issues and escalate as necessary.</li></ul><h2>Your Skills &amp; Abilities (Required Qualifications)</h2><ul><li>Bachelor’s degree in human resources, Business Administration, or related field.</li><li>Experience in HR shared services or call handling environment is an advantage.</li><li>Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in case management tools and HR systems.</li><li>High attention to detail and commitment to confidentiality.</li><li>Willing to work night shift</li></ul><h2>What Will Give You A Competitive Edge (Preferred Qualifications)</h2><ul><li>Post-graduate degree.</li><li>Experience in a contact center or shared service environment</li><li>Familiarity with HR compliance standards and service delivery metrics.</li></ul>
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit <a href="#" rel="noopener noreferrer" target="_blank">How we Hire</a>.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, <a href="#" rel="noopener noreferrer" target="_blank">email</a> us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.


General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. 

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General Motors

General Motors, a leader in automotive innovation, seeks a hybrid HR Services Call Handling Analyst with a bachelor’s degree and strong communication skills. The candidate will resolve HR cases, support employees, and ensure compliance with policies. We offer an inclusive workplace, opportunities for growth, and accommodations for individuals with disabilities.

HR Services Call Handling Analyst

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