
              If you’re here, it’s because you’re looking for an exciting ride. 
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique? 
? Our culture and strong values. 
? Our career development philosophy. 
? Our commitment to being a force for good. 
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
The Glover Specialist will be responsible for leading and supervising Glovo Couriers as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.
THE JOURNEY

Provide support to different stakeholders with administrative tasks. 
Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
Give life to your craziest ideas and have an immediate impact thinking out of the box!
Stock management and courier equipment ensuring quality bags on streets

WHAT YOU WILL BRING TO THE RIDE

Diploma or Bachelor’s degree in Logistics, Economics, Finance, or a related field.
Computer literacy: familiarity with MS programs or Google products (Google Sheets, Docs, and Presentations).
At least 2 years in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being advantageous. 
Effective written and verbal communication skills in Arabic, French, and English.
Excellent communication skills, being capable of talking with different types of people, from couriers to business partners.
Analytical skills and the ability to be persuasive using details and facts. 
Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals.
Persuasive with details and facts.
Ability to look at situations from several points of view.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

? An enticing equity plan that lets you own a piece of the action.
? Top-notch private health insurance to keep you at your peak. 
? Monthly Glovo credit to satisfy your cravings!
?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
? Enhanced parental leave.
? Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life? 
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!            

Glovo is a pioneering multi-category app connecting users with businesses, and couriers, offering on-demand services from local restaurants, grocers and supermarkets, and high street retail stores. Glovo’s vision is to give everyone easy access to everything within their city, so that our users can enjoy what they want, when they want, where they want. Founded in 2015 in Barcelona, it operates across 25 countries in Europe, Central Asia and Africa.

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Glovo

Glovo, the fastest-growing multi-category app, seeks a full-time Glover Specialist with a diploma or degree in Logistics, Economics, or Finance. The candidate will lead and supervise couriers, manage recruitment, training, and optimize operations. Benefits include equity plan, private health insurance, Glovo credit, extra time off, remote work options, enhanced parental leave, and wellbeing support.

Glover Specialist Tunisia

Summary