Job Title:Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)Job Description*This requisition is being posted for a list of Ultimate Medical Academy Graduates and other recruiting partners. If you were not provided a direct link to this job posting please do not apply.*JOB DESCRIPTIONThe Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE  As a Customer Service Representative working from home, you will:<ul><li>Provide inbound customer support using a call flow guide</li><li>Help customers resolve basic technical issues</li><li>Track, document, and retrieve information in databases</li><li>Offer additional products and/or services</li><li>Deliver expert customer experiences…with a smile.</li></ul>YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:<ul><li>Must be a recent Ultimate Medical Academy Graduate or from one of our other recruiting partners</li><li>1+ year of customer service experience</li><li>Some positions may require an associate degree or higher and/or a 2-year medical certification</li><li>Open availability</li><li>A high school diploma or GED</li><li>A quiet, distraction-free environment to work from in your home</li><li>Proficiency in fast-paced multi-tasking</li><li>Eagerness to learn new technologies</li><li>Strong computer navigation skills and PC knowledge</li><li>A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)</li><li>High Speed internet (no wireless/hotspots or satellite) and a smartphone</li><li>Must reside in the United States and have a valid U.S. address for residence</li></ul>WHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:<ul><li>The base salary range for this position is $15- $18/hr. (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.</li><li>DailyPay enrollment option to access pay "early," when you want it</li><li>Paid training and performance-based incentives</li><li>Lucrative employee referral bonus opportunities</li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more</li><li>Health and wellness programs with trained partners to help promote a healthy you</li><li>Mentorship programs that support your rewarding career journey </li><li>Work-from-home convenience</li><li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul>REIMAGINE THE BEST VERSION OF YOU!  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:USA, OH, Work-at-HomeLanguage Requirements:Time Type:Full time ​Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="#" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>Eligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed:Currently, this position may be performed only in the states listed <a href="#" rel="noopener noreferrer" target="_blank">here</a>.Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites: •<a href="#" rel="noopener noreferrer" target="_blank">English</a>•<a href="#" rel="noopener noreferrer" target="_blank">Spanish</a>To request a reasonable accommodation please click <a href="#" rel="noopener noreferrer" target="_blank">here</a>.If you wish to review the Affirmative Action Plan, please click <a href="#" rel="noopener noreferrer" target="_blank">here</a>.

This company is not affiliated with Joinrs as a partner.
 All available job offers can be found on their public website.
 Joinrs works to aggregate all the open job listings in the world.

Concentrix

Concentrix, a global organization known for its inclusive culture, seeks a remote Customer Service Representative. We aim to hire Ultimate Medical Academy graduates with customer service experience. The role involves providing customer support and resolving issues. Benefits include medical, dental, and vision insurance, 401(k), paid time off, and training. We offer career growth, mentorship, and wellness programs.

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Summary