Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.   Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.  In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamOur team comprises certified professionals committed to offering technical guidance and recommendations through our deep domain knowledge. We deliver technical expertise in the identification, evaluation, and development of cost-effective systems and procedures that satisfy user needs. We spearhead critical initiatives on the Salesforce platform for the Customer Experience organization, translating business needs into actionable requirements by thoroughly gathering information to define solutions and foster clarity for sound decision-making. Dedicated to our employees, the team actively promotes Workday’s core values. We are seeking a Business Analyst to join CX Field Systems; the ideal candidate will possess a systems background, a strong commitment to quality and customer service, and thrive in a dynamic, fast-paced setting.About the RoleThe Business Analyst engages with cross-functional teams to define and document business processes and requirements, demonstrating meticulousness, self-motivation, results orientation, and exceptional communication skills. The dynamic environment necessitates analyzing challenging issues and devising solutions for critical operational concerns. The position emphasizes passion, innovation, and excellence within a multifaceted organization.Key responsibilities include:<ul><li>Developing, documenting, and maintaining business processes, requirements, and policies.</li><li>Understanding business requirements, creating and refining user stories, and partnering with the Development team to deliver solutions and project/enhancement plans.</li><li>Identifying and recommending opportunities for business process improvement.</li><li>Managing service requests to provide timely support to end users, including consulting ecosystem resources for issue resolution and inquiry responses.</li><li>Coordinating and driving system testing to validate requirements. Working closely with the project team during user acceptance testing (UAT), including tracking issues to resolution and obtaining end-user acceptance sign-off.</li></ul>About YouBasic Qualifications:<ul><li>1+ years Salesforce Admin or equivalent certification.</li><li>2+ years of experience in business analysis or a related area.</li></ul> Other Qualifications: - Bachelor’s degree in Business Systems, Computer Science, Business Administration, or a comparable field.- Agile / SCRUM experience preferred.- Excellent verbal and written communication abilities, including effective communication across organizational levels and collaboration with cross-functional business and technical teams.- Proficiency in gathering stakeholder requirements and translating them into actionable plans, using internal systems for execution. - End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and organizational change. - Attention to detail with the ability to analyze and tackle complex problems as well as provide documentation, guidance and instruction to users.- Self-motivated, flexible, and a collaborative teammate with strong multitasking, time management, and organizational skills to handle multiple and shifting priorities.- Demonstrated aptitude for learning and adopting new technologies, applications, and solutions. - Demonstrated ability to learn and embrace new technologies, applications, and solutions. Our Approach to Flexible Work  With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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Workday

Workday, a leader in enterprise software with a people-first culture, seeks a full-time Business Systems Analyst with a systems background, Salesforce Admin certification, and business analysis experience. I will define and document business processes, analyze issues, and drive solutions in a dynamic team. Flexible work arrangements and a collaborative environment are offered.

Business Systems Analyst

Summary

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