<div class="stack-module_stack__LqslD stack-module_full-width__cNMyu stack-module_horizontal__m-79- stack-module_gap-l__m--h2" style="flex-wrap: wrap;"><div class="detailContainer-2qNET"><div class="detailLabel-2AsIg">Requisition ID</div><div class="detailValue-3NGwm">261512</div></div><div class="detailContainer-2qNET"><div class="detailLabel-2AsIg">Date posted</div><div class="detailValue-3NGwm">04/28/2025</div></div></div><div class="stack-module_stack__LqslD stack-module_full-width__cNMyu stack-module_vertical__ZyU6e stack-module_gap-xl__3pVJq" style="align-items: center;" id="job-description-container"><div class="container-3Gm1a"><div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="overflow-wrap: break-word;"><h2 style="margin: 0px;"><b>Your day to Day</b></h2>
</div><div><ul><li>You will provide IT services in the Business Systems/Applications Support Services area</li></ul></div></div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="overflow-wrap: break-word;"><h2 style="margin: 0px;"><b>With these activities you will have a great impact on our business</b></h2>
</div><div><ul><li>You will receive incidents and issues via phone, email or ticketing system on all supported UnityMedia applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact.</li><li>You will be in charge of business impact assessment (define ticket severity) and incident resolution process (ticket ownership)</li><li>You will ensure fulfillment of Service Level Agreements</li><li>You will record actions taken and resolution offered in the relevant ticketing system;</li><li>You will perform ticket monitoring as per internal procedure;</li><li>You will identify and suggest possible improvements to procedures;</li><li>You will ensure fulfillment of agreed service level agreements / key performance indicators;</li><li>You will resolve complex technical incidents, service requests and queries</li><li>You will interact with stakeholders, such as application support or business departments or external parties and with IT teams and other stakeholders for incident closure / request fulfillment</li><li>You will work on prioritization of incidents and incident tracking</li></ul></div></div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="overflow-wrap: break-word;"><h2 style="margin: 0px;"><b>With these activities you will have a great impact on our business</b></h2>
</div><div><ul><li>You have strong verbal communication skills in German (C1/C2) and English.</li><li>You have strong reporting and analytical skills</li><li>You are customer service oriented.</li><li>You support and maintenance analysis</li><li>You have good analysis and troubleshooting skills</li><li>You have good verbal and written communication skills</li><li>You are working in troubleshooting systems analysis skills</li><li>You have high conscientiousness and accuracy in work</li><li>Service orientation</li><li>Flexible and committed attitude</li></ul></div></div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="overflow-wrap: break-word;"><h2 style="margin: 0px;"><b>Sounds like the perfect job? We’ve got even more to offer:</b></h2>
</div><div><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience</p><p>•Work from Home – hybrid approach &nbsp;</p><p>•Medical and dental services&nbsp;</p><p>•Life and hospitalization insurance&nbsp;</p><p>•Dedicated employee phone subscription&nbsp;</p><p>•Special discounts for gyms and retailers&nbsp;</p><p>•Annual Company Bonus&nbsp;</p><p>•Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills &nbsp;</p><p>•You get to work with tried and trusted web-technology&nbsp;</p><p>•Getting in on the ground floor of a technology changing company&nbsp;</p><p>•We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.</p><p>•Special Paternal Program - 4 months of paid paternity leave&nbsp;</p><p>#_VOIS</p></div></div></div></div></div>

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Vodafone

Vodafone, a leading telecommunications company, seeks a full-time Agent L2 BSS-Solstice with strong German and English skills. You will provide IT services, handle incidents, and ensure SLA fulfillment. Benefits include hybrid work, medical services, insurance, discounts, bonuses, education, and 23 days off. Enjoy a supportive environment with opportunities for growth.

Agent L2 BSS-Solstice

Summary