<div role="none" class="xbCN0b KiNied M0TuQ" data-announce-callout="true" data-liveregiontext="Info Google welcomes people with disabilities.
" jscontroller="u3jeub" jsaction="rcuQ6b:rcuQ6b;"><div class="OJgC7b "><div class="quEfK" role="img" aria-label="Info"><i class="google-material-icons notranslate Auu9lc" aria-hidden="true">info_outline</i></div><span aria-hidden="true" jsname="arU4oc" class="v7dlUb">X</span><span role="status" aria-live="polite" jsname="yW4uId" class="v7dlUb">Info Google welcomes people with disabilities.
</span><span jsname="MyVLbf" class="MyVLbf"><p>Google welcomes people with disabilities.</p></span></div><span role="none" class="GMWBfb NOIZeb"><span role="none" class="gdNP2" jsname="gdNP2"></span></span></div><br><h3>Minimum qualifications:</h3><ul>
<li>Bachelor's degree or equivalent practical experience.<br></li>
<li>Experience in an account management, client service or management consulting role.</li>
<li>Ability to communicate in English and Japanese fluently to interact in this customer-facing role.</li>
</ul><br><h3>Preferred qualifications:</h3><ul>
<li>Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).</li>
<li>Experience working in a digital agency, with a focus on Google products.</li>
<li>Experience in the TV or media industry.</li>
<li>Ability to reach out to customers/cold calling and helping customers to add value to their business.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
<h3>About the job</h3><p>Businesses of all shapes and sizes rely on Google’s unparalleled  <br>advertising solutions to help them grow in today's dynamic marketing  <br>environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.</p>
<p>In this role, you will be working with our new customers as they go through a onboarding period, you set the goal and the strategy for how their products and services reach our users. You will own a set of new customers for six months to make them and grow the next generation of customers for Google.<br><br>You work with an engaged, fun team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up to enable thought-leadership with a self-management team practice. Also you will execute your product knowledge, engaged selling (we promote/pitch to our clients), account management and work cross-functionally with our acquisitions, product, program, and same-store teams.</p><p>Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow.  Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.</p>
<h3>Responsibilities</h3><ul>
<li>Manage a new customer portfolio for six months to set them up with their digital advertising journey.</li>
<li>Deliver assigned customer goals while delivering onboarding experience.</li>
<li>Work cross-functionally with sales, product, and program teams to deliver customer handovers.</li>
<li>Implement ways to improve customer relationships. Tailor and share performance suggestions and promote other Google products.</li>
<li>Advice to help advertisers get the investment by working in a consultative role, communicating with customers via phone, chat, and email.</li>
</ul>
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also <a href="https://www.google.com/about/careers/applications/eeo/"> Google's EEO Policy</a>, <a href="https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf">Know your rights: workplace discrimination is illegal</a>, <a href="https://about.google/belonging/">Belonging at Google</a>, and <a href="https://careers.google.com/how-we-hire/">How we hire</a>.

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. 

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Google

Google Customer Solutions seeks a full-time Customer Onboarding Strategist with a Bachelor's degree and bilingual skills in English and Japanese. The candidate will manage new customer portfolios, set goals, and strategize product reach. They will work cross-functionally to enhance customer relationships. Google offers an inclusive work environment and equal employment opportunities.

Customer Onboarding Strategist

Summary

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