The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:<ul><li>Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues</li><li>Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards</li><li>Conduct necessary analyses to address client needs</li><li>Communicate resolutions to clients</li><li>Develop and maintain client portfolio through regular calls and face to face interaction, as needed</li><li>Inform clients about problems (system failures, market issues) and provide regular resolution updates</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>Qualifications:<ul><li>0-2 years of relevant experience</li><li>Experience in customer service preferred</li><li>Computer proficiency</li><li>Consistently demonstrate clear and concise written and verbal communication</li><li>Proven investigative and analytical skills</li><li>Demonstrated ability to present concepts and influence change</li><li>Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results</li><li>Proven ability to work under limited supervision within a team environment</li></ul>Education:<ul><li>Bachelor's degree/University degree or equivalent experience</li></ul>------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="#" rel="noopener noreferrer" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="#" rel="noopener noreferrer" target="_blank">EEO Policy Statement</a> and the <a href="#" rel="noopener noreferrer" target="_blank">Know Your Rights</a> poster.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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Citigroup

Citi, a global financial services company, seeks a full-time Customer Service Analyst with a bachelor's degree and 0-2 years of experience. The candidate will resolve client issues, maintain client portfolios, and ensure compliance with regulations. Citi offers an inclusive work environment and equal opportunity for all candidates.

Customer Service Analyst

Summary

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