<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations.</p><p>Responsibilities:</p><ul><li><p>This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.</p></li><li><p>Manage activities, requests, and inquiries for support and information thru various case management tools which include but is not limited to emails, chat, calls, etc.</p></li><li><p>Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.</p></li><li><p>Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.</p></li><li><p>Deliver consistent high-quality work to ensure an excellent client experience.</p></li><li><p>Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.</p></li><li><p>Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery.</p></li><li><p>Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team.</p></li><li><p>Participate in regular team meetings to share insights, discuss challenges, and contribute to team strategies.</p></li><li><p>Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and other data repositories.</p></li><li><p>Build and enhance positive working relationships with internal and external stakeholders.</p></li><li><p>Contribute to team efforts by accomplishing related tasks as needed.</p></li><li><p>Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.</p></li><li><p>Ability to be cross trained on different products as needed to support existing transformation efforts.</p></li><li><p>Demonstrate flexibility in schedule changes - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules).</p></li><li><p>Ability to support phone, email and chat channels.</p></li></ul><p> </p><p><em>This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.</em></p></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>Bachelor’s degree or equivalent work experience required and 2 year’s relevant work experience.</li><li>With strong client support experience using chats, call and email.</li><li>Preferably knowledge of Visa’s ecosystem, business processes and system services.</li><li>Must be able to take the initiative to resolve problems and meet deadlines for assigned work.</li><li>Must be comfortable thinking outside of the box and demonstrating innovative thinking as well as smart risk taking.</li><li>Excellent time management, organization, and planning skills are essential.</li><li>Self-starter with a demonstrated ability to achieve results as part of an effective team. Ability to prioritize effectively and multi-task under strict deadlines.</li><li>Able to set priorities, influence others, and manage customer expectations.</li><li>Demonstrated success in customer relationship management.</li><li>Excellent English in verbal, written, and interpersonal skills are required.</li><li>Experience using standard MS Office tools (e.g. Excel, PowerPoint, Word, Visio, etc.).</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div></section>

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Visa

Visa, a leader in payments technology, seeks a mid-level Client Care Associate with a bachelor's degree and strong client support experience. The candidate will manage client onboarding, support requests, and process improvements. Benefits include a hybrid work model with flexible scheduling.

Client Care Associate

Summary

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