Job Title

APPRENTICESHIP - User Experience (UX) Research & Design

We are the Digital Experience Team within the Digitalization unit, part of Amadeus

Travel Distribution Customer Operations.

We drive digital experience through innovation and transformation, empowering our customers

(and ourselves) through great self-service. Our mission is to optimize our customers digital

journey at every step, through all channels, with every interaction and thereby increase value

across the entire operation scope.

To properly identify customer needs, motivations and pain points we run user research activities

to come up with continuous improvement ideas. We work closely with product managers and product development teams to execute design work consistent with design and brand standards, functional and technical environment, business requirements and customer needs.

We are looking for a motivated student to support us in our efforts:

UX Research activities

Contribute to the planning and implementation of user research protocols

Plan and conduct user interviews
Prepare and moderate usability tests
Plan and conduct surveys
Analyze and report conclusions
Identify user pain points and root causes to find best practices and opportunities for improvement

Identify and suggest actions to take based on the conclusions

Define or further evolve personas, customer journeys, experience maps
Provide recommendations for product evolutions

UX Design activities

Contribute to design work

Build wireframes, flowcharts, mock-ups, and interactive prototypes to explore design ideas and support usability testing
Create information architecture diagrams, sketches, storyboards which support our strategic vision and business objectives
Check your designs against the standard web accessibility guidelines (WCAG)
Contribute to our Amadeus design system hosted in Figma by creating and updating components and styles

Additional activities

Collaborate and communicate within the Amadeus wide UX network
Analyze customer feedback received via digital channels for improvement opportunities
Analyze quantitative data (analytics & dashboards) and triangulate with user research
Study data from web analytics, heuristic evaluations, and UX research to make recommendations and propose improvements.
Support events (workshops, brainstorming sessions etc.)

Common accountabilities:

- Performs routine and clearly defined tasks following specific instructions or under close supervision​

- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound routine and learned decisions to take action.​

- Has limited working knowledge and skills developed through formal Training or work experience.

Specific accountabilities:

Having good communication skills.
• Being able to work under pressure.
• Having good judgement.
• Being trustworthy and reliable.
• Having high attention to details.
• Being able to act in a confidential manner.
• Having teamwork skills.
• Having interpersonal abilities.
• Being organised and methodical.
• Having commercial awareness.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

This company is not affiliated with Joinrs as a partner.
 All available job offers can be found on their public website.
 Joinrs works to aggregate all the open job listings in the world.

Amadeus

Join the Digital Experience Team at Amadeus for an apprenticeship in UX Research & Design. Contribute to enhancing digital experiences through user research, design work, and collaboration. Support the mission to optimize customer digital journeys and increase value across operations.

APPRENTICESHIP - User Experience (UX) Research & Design

Résumé