To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Salesforce Inc. seeks Customer Success Manager in Dallas, TX:Job Duties: Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customers key value drivers and needs, and act as an internal point of contact on your customer to internal partners. Coordinate the completion of the Signature Success catalog of services as required for the customer. Provide timely, proactive Salesforce feature guidance based on the areas of interest for the customer. Act as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to the customers implementation. Reinforce to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.  Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions following infrastructure incidents that impact customers. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.  Telecommuting is an option. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.A related technical degree required (Computer Science, Engineering (any field)).Special Skill Requirements: (1) Apex data loader; (2) SOQL; (3) SOSL; (4) Scrum agile methodology; (5) SOAP and REST integrations; (6) Apex classes; (7) Triggers; and (8) Visualforce. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-144612. Salesforce is an Equal Opportunity &amp; Affirmative Action Employer.#LI-DNIAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="#" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="#" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3>

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Salesforce

Salesforce, the Customer Company inspiring business with AI+Data+CRM. We seek a Customer Success Manager with a Master's degree in Computer Science or Engineering and two years of experience. You will develop relationships with key partners, provide Salesforce feature guidance, and act as an advisor for feature adoption. Telecommuting is an option.

Customer Success Manager

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