Operations Support Intermediate Analyst - C11 - O'Fallon, MO

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies

• Interpret data and results based on the analysis of information and application of professional judgement

• Apply project management to assist operational projects as assigned

• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow

• Resolve varied and complex issues using professional judgment, discretion, and business expertise

• Provide informal guidance and training to new and lower-level team members, as needed

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Performing Quarterly Attestation of accounts in eRecon as an Account Owner delegate

• Creating, interpreting, and distribution of specialized MIS Reporting to multiple teams and organizations within Citi.

• Performing monthly, quarterly, and yearly High Risk Account variance analysis through use of MIS, General Ledger, and Subledger data.

• Interaction with the North American Controller teams to diagnose, troubleshoot, and resolve Ledger exceptions.

• Interaction with Fraud, Retail Bank Branch Network, Private Bank, and International Personal Banking teams.

Qualifications:

• 2-5 years of relevant experience

• Proficient in Microsoft Office

• High level knowledge of related to industry standards and practices

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Consistently demonstrates clear and concise written and verbal communication skills

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Experience with Citi General Ledger Applications with a focus on inquiry framework and P2P

• Experience in Account Ownership for Balance Sheet accounts

• Experience with Reconciliation systems a plus

• Background in Entitlement Control

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C11 Location: O'Fallon, MO

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Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Primary Location: Ofallon Missouri United States

Primary Location Full Time Salary Range: $64,620.00 - $90,180.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Oct 25, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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