IT Business Analyst - Insurance

Position Description:

We are looking for an experienced Business Analyst to join our team and contribute to the implementation, enhancement, and maintenance of insurance IT systems. In this role, you will work closely with business stakeholders, development teams, and IT specialists to analyze business needs, define requirements, and deliver effective technology solutions supporting insurance operations. The ideal candidate has a solid understanding of the insurance industry, particularly life and health insurance, claims management, and insurance business processes, combined with hands on experience in IT implementation and application maintenance projects.

Your benefits package is filled with:

• Development opportunities through training, CGI Academia, and in house knowledge sharing.

• A welcoming team culture, from the first morning coffee to team events and activities.

• Opportunity to buy up to 3% of shares and receive an additional contribution from CGI.

• Referral bonus of up to 2800 Euro gross for attracting a new team member.

• Participation in the annual profit sharing program.

• Professional psychological sessions for you and your family members.

• Flexible working hours and a guaranteed parking space next to the office.

• Optional office location in Vilnius, Kaunas, or remote work within Lithuania.

• Private health insurance and other benefits.

Salary range: 4000-4600 Euros (gross).

Your future duties and responsibilities:

• Analyze business processes, identify improvement opportunities, and translate business needs into clear functional and non functional requirements.

• Gather, document, and validate requirements in collaboration with business stakeholders and technical teams.

• Participate in insurance system implementation, enhancement, integration, and maintenance projects.

• Analyze existing insurance applications, workflows, and system integrations.

• Support solution design by ensuring alignment between business requirements and technical capabilities.

• Collaborate with developers, architects, testers, and business users throughout the software development lifecycle.

• Prepare functional specifications, process flows, user stories, and acceptance criteria.

• Support testing activities, including user acceptance testing (UAT), defect analysis, and resolution

• Investigate production issues and support continuous improvement of insurance systems.

Required qualifications to be successful in this role:

Insurance Domain Knowledge

• Solid understanding of insurance business processes and operations.

• Experience in health and/or life insurance.

• Knowledge of claims management processes.

• Understanding of insurance policy administration, including policy lifecycle management.

• Familiarity with insurance products, business rules, and operational workflows.

Business Analysis & IT Experience

• Proven experience as a Business Analyst in IT projects, preferably within the insurance industry.

• Experience in IT system implementation, enhancement, and application maintenance/support projects.

• Strong skills in business requirements gathering, analysis, and documentation.

• Ability to translate complex business requirements into functional specifications and user stories.

• Understanding of software development lifecycle (SDLC) and Agile methodologies.

• Experience collaborating with cross functional business and IT teams.

• Strong analytical, troubleshooting, and problem solving skills.

Personal Competencies and Qualifications

• Strong analytical thinking and attention to detail.

• Excellent communication and stakeholder management skills.

• Ability to bridge the gap between business and technical teams.

• A structured, proactive, and solution oriented approach.

• Ability to work independently and collaboratively in complex IT environments.

• Motivation to improve business processes and contribute to the development of reliable insurance solutions.

• Fluency in Lithuanian and English, both written and spoken.

Skills:

• Business Analysis

• Health Insurance

• Insurance

• Lithuanian

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.