People Ops & Workplace Manager

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do (more about our culture here).

[OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

[OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

[AI AT QONTO] AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

As our People Operations & Workplace Manager in Spain, you are the person our Barcelona office life rests on. You will run the office every day, own our move to a new Barcelona office in spring 2027 and build the rhythm of our new Madrid office. You will also be the on-site People Ops presence for Qontoers in Spain, working daily with Laïa, our People Ops partner for Spain, within a People Operations team of 19.

You will report to Chloé Tomassini, our Events & Workspace Lead.

➡️ What you’ll do

• Own the Barcelona move: The new office is chosen and contracted, and the building is being renovated for us. You will follow the works with the landlord, plan the move, set up every team’s floor, and make sure we have a place to work when our current agreement ends. This is the biggest project of the role and you will be its main driver.

• Be the owner of office life in Spain: You are the single point of contact for services, providers and the daily state of our offices, and you plan the monthly activities, Pilates and yoga classes, after-works and our larger parties from idea to follow-up. When something needs fixing or negotiating, you handle it and escalate only what needs it.

• Build the Madrid office: Madrid opened in early October and has about thirty people on a hybrid schedule. You will visit about once a month and give the office its own rhythm, so people come in more often and the site is ready as the team grows.

• Run People Ops day to day in Spain: You’ll support Laia for Qontoers, managers and providers on HR questions. You handle onboarding and offboarding for the Spanish team, prepare contract and HR documents, and apply our HR policies and processes under Laïa’s guidance.

• Keep our people data right: You maintain employee records in Workday, prepare payroll inputs for your population, and support the HR cycles (like progress reviews) in Spain.

➡️ What we’re looking for

• Workplace experience on a sizeable office: You have run an office or workplace operations hands-on, ideally in a startup or scale-up, and ideally you have already led a move, fit-out or major event.

• Project ownership: You can run a multi-month project with several parties (landlord, contractors, internal teams) and keep it on track when the plan changes.

• Provider relations: You can hold a firm conversation with a supplier and keep the relationship good.

• Presence and composure: You are comfortable with people, you give energy to a room, and you can handle feedback and difficult moments calmly. You know when to take ownership and when to say “I’ve got this.”

• Languages and rigor with admin: Native-level Spanish and Catalan and fluent English. You like accurate data and clean processes. You don’t need People Ops or Workday experience, we will train you.

➡️ What we can offer you

• A move you’ll own: Few workplace roles let you take an office from a building under renovation to teams working on the new floors. The decisions are already made, and now it needs someone to land it.

• Real responsibility from day one: You will be the person in Spain people turn to for office life. It is a role with visible impact and a lot of autonomy.

• Two offices to shape: Barcelona and Madrid, which is only a few weeks old. What you set up there will stay.

• A second craft to learn: Within a team of 19, you will learn People Ops from the inside: onboarding, Workday, payroll inputs and Spanish HR practice. Laïa, our senior People Ops partner for Spain, is your daily reference.

• A role with range: Workplace and People Ops side by side, with room to grow toward either, depending on what you want to do next.

➡️ Your future manager

Your manager will be Chloé Tomassini, our Events & Workspace Lead.

• Her path? Chloé started in events and communications for luxury and fashion brands, including Kering and Del Core, where she produced fashion shows, store openings and photo shoots and managed suppliers and budgets. She joined Qonto in June 2024 to run workplace and events for 150+ people in Milan.

• What does she bring to the team? Chloé delivers events people show up to: an average 4.7/5 satisfaction and 90% participation at Qonto, plus €3-4K of monthly savings on the workplace and events budget through vendor optimization. She has followed the Barcelona move since the start and will guide you through it.

[DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here

[DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.