Head of Community, EMEA

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.

The Community team focuses on finding exceptional power users of our tools and turning real usage into stories and signals that shape both product direction and how the world understands OpenAI. We do that by learning directly from users, then working together to package insights and use cases into formats that can travel: playbooks, webpages, launch assets, event series, and clear guidance on how people actually use our tools.

About the Role

The Head of Community, EMEA, will lead OpenAI’s community presence across the region and be responsible for setting and evolving an evidence-based Community strategy in markets, including hiring local community leads and managers .

The role is responsible for how we create trusted relationships with power users and translate those relationships into participation, insight, enablement, and stories across the region. They will partner with senior leadership to recommend where Community can have the greatest impact across EMEA, laddering up to company and country level priorities.

Immediately, they will oversee our Student Collective motion in EMEA markets, including working with our global team, global agency and hiring Student Community Managers and coordinators in markets. They will also shape how we roll out additional community work with SMBs and Pro subscribers in close collaboration with the global program leads.

We’re looking for an experienced community leader who has held senior roles at multiple companies, including those where community is central to how people learn, build, create, or share their work.

They understand how to combine thoughtful relationships with programs that can reach many more people. They are comfortable building the first relationships themselves, identifying what makes them valuable, and developing a team that can sustain that quality as the work grows.

They bring strong judgement about which communities and fandoms to invest in, how global programs should adapt to local needs, and how community learning can inform decisions across OpenAI.

In this role, you will:

Build the broader EMEA Community strategy:

• Map the EMEA community landscape and develop a point of view on which user communities OpenAI should know, support and learn from.

• Build high-trust direct relationships with power users across relevant segments, and help scale that relationship building motion across EMEA where strategically justified.

• Define a clear expansion logic: which communities and fandoms to explore, why they matter, what Community can uniquely contribute and what resourcing they require.

• Develop country and regional priorities together with country leads, combining local community insights, market context, and company goals.

• Create repeatable playbooks for launching, learning from and scaling community programs across EMEA without losing local relevance.

Lead regional community programs:

• Partner with country leads and local Community teams to develop market priorities and programs, drawing on local user insights and cultural context while maintaining accountability for regional outcomes.

• Work with global program leads and country leads to adapt global programs, develop initiatives originating in markets, and share successful approaches across EMEA, with clear expectations for member experience, participation, and learning.

• Oversee the Student Collective across EMEA, working with the agency partner and hiring and supporting local Student Community Managers and Coordinators in markets.

• Shape and deliver SMB and Pro subscriber programs with global and country leads, including targeted engagement with knowledge worker communities and fandoms where there is a clear opportunity.

Turn relationships into participation, insights, and stories:

• Source and curate compelling use cases and stories, spotlight community members, and equip them to share their knowledge with wider audiences, helping more people discover practical ways to use AI

• Synthesise patterns by market, community, segment and use case; distinguish isolated anecdotes from signals worth acting on.

• Publish regular updates and recaps that highlight progress, insights, risks and opportunities and clear recommendations.

• Work cross-functionally to route relevant learnings into product, research, brand and product marketing, education, communications,and global affair teams so that these stories and insights can benefit millions more around the world.

Operate and scale the function:

• Hire, support, and develop regional and market teams needed to grow EMEA Community work, maintaining the quality of user relationships as programs scale.

• Work with our global team to build the systems, dashboards, cadences, xfn partners, templates and decision making processes needed to run EMEA Community work well.

• Coordinate with internal and external stakeholders to ensure alignment, clear ownership and follow-through.

• Manage multiple workstreams across markets and communities while keeping priorities clear and execution moving.

• Identify where additional local capacity, agency support, translation or specialist expertise is needed.

• Represent OpenAI credibly with community members, campus partners and regional ecosystem stakeholders.

What success looks like:

• Strong regional and market community team delivering effective community programs, including the Student Collective and emerging SMB and Pro subscriber initiatives. Clear recommendations on which communities and programs to scale, adapt, pause, or invest in, developed with country leads.

• A clear, evidence-based view of which EMEA communities and markets matter most now and next. A practical regional operating model that can scale across markets while preserving local relevance.

• High-trust user relationships that lead to robust participation, useful insights, and breakthrough stories, helping OpenAI improve product, marketing, education, and communications decisions while growing advocates in the region.

You might thrive in this role if you:

• Have 10+ years of experience building, leading or scaling communities, user programmes or ecosystem initiatives across EMEA.

• Have experience hiring and developing community teams, managing contractors and agencies, and leading cross-functional workstreams across markets with clear priorities and strong follow-through.

• Are an excellent executor who can operate in ambiguous, fast-moving environments.

• Bring strong qualitative judgement and can build trust, identify patterns and turn community signals into clear recommendations.

• Have excellent written and verbal communication skills and can influence stakeholders without direct authority.

• Are experienced and comfortable working across markets, cultures and time zones, and willing to travel for community activations and relationship-building.

• Have a strong interest in AI and practical familiarity with how people use ChatGPT or other AI tools.

Preferred qualifications:

1. Experience with student, campus, youth, creator, developer, professional, or other power-user communities.

2. Strong network across relevant EMEA communities, institutions, or ecosystem partners.

3. Experience translating community insight into stories, playbooks, launches, programs, or product recommendations.

4. Fluency in one or more additional EMEA languages.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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