Customer Journey Expert - WCS

About the Team

Transaction Services is a core business line supporting corporate and institutional clients with market-leading transaction banking products and services. Our mission is to deliver seamless, integrated solutions that help clients succeed globally while ensuring operational excellence and regulatory compliance.

As part of a cross-functional Agile team, you will collaborate with business stakeholders, product managers, IT engineers, and international colleagues to deliver innovative solutions that enhance customer experience and business value.

What You'll Do

As a Customer Journey Expert, you will take end-to-end ownership of product delivery and transformation initiatives. You will:

• Translate business requirements into scalable product solutions and delivery roadmaps.

• Partner with Product Managers and technology teams to bring strategic initiatives to life.

• Drive product development and implementation with an end-to-end mindset.

• Bridge business and technology by understanding customer needs and ensuring high-quality delivery.

• Define, coordinate, and execute user acceptance testing activities.

• Monitor product performance and leverage data-driven insights to drive continuous improvement.

• Collaborate closely with Risk, Compliance, Legal, and Operations stakeholders to ensure regulatory adherence.

• Support large-scale international transformation programs and strategic change initiatives.

• Contribute to Agile ceremonies, sprint goals, and quarterly business objectives.

• Help shape the future Target Operating Model for Working Capital Solutions.

What We're Looking For

We're seeking a professional who combines commercial thinking, delivery excellence, and a passion for transformation.

Required Experience

• Bachelor's or Master's degree.

• Minimum 8 years of professional experience.

• Strong experience in one or more of the following:

  • Supply Chain Finance
  • Receivables Finance
  • Factoring

• Strong understanding of product delivery and business transformation.

• Experience working with cross-functional business and technology teams.

• Excellent stakeholder management and communication skills.

• Strong analytical and problem-solving capabilities.

• Fluent verbal and written English communication skills.

Preferred Experience

• Trade Finance, Lending, or Payments expertise.

• Experience working in Agile environments.

• Product Owner or product delivery experience.

• Exposure to target architecture transformation or operating model implementation.

• International or large-scale change project experience.

Who You Are

You are:

• Customer-focused and results-driven.

• Comfortable navigating ambiguity and complexity.

• A proactive problem solver who challenges the status quo.

• A collaborative team player who thrives in global environments.

• Data-driven and able to make informed decisions.

• An effective communicator who can engage both business and technical stakeholders.

Why Join Us?

• Be part of a high-impact transformation program with global visibility.

• Work alongside experienced product, business, and technology professionals.

• Gain exposure to international stakeholders and large-scale strategic initiatives.

• Contribute to the future of Working Capital Solutions and Transaction Services.

• Grow your career in a collaborative, Agile, and innovation-driven environment.

Ready to Make an Impact?

If you're excited about transforming the future of Working Capital Solutions and delivering meaningful value to clients globally, we'd love to hear from you.

Apply today and help build the future of transaction banking.