About the Team

Trade Financial Services (TFS) is a core business line within ING Wholesale Banking. We provide financial security products including Bank Guarantees, Letters of Credit, and Documentary Collections to corporate and institutional clients worldwide.

As a Customer Journey Expert, you will help strengthen and future-proof the TFS back-end landscape, with a particular focus on payments, TI+, and the ING/PSS domain. You will translate business and operational requirements into practical solutions that create value for customers while ensuring secure, compliant, and efficient operations.

What You'll Do

As part of a collaborative Agile environment, you will:

• Drive improvements to TFS back-end capabilities supporting global trade finance products.

• Translate business and operational requirements into clear functional specifications and user stories.

• Coordinate end-to-end delivery initiatives, from requirements gathering through testing and implementation.

• Bridge business and technology teams to ensure solutions meet customer, operational, and regulatory needs.

• Build expertise in trade finance customer journeys, payment processing, and back-end banking systems.

• Support User Acceptance Testing (UAT) and ensure successful implementation of new functionality.

• Work closely with Operations, IT, Product, PSS, and external vendors to deliver high-quality solutions.

• Identify opportunities for process optimization using operational insights, customer feedback, and data analysis.

• Contribute to stable, secure, and compliant banking operations.

What We're Looking For

We're looking for a motivated professional who combines business understanding, analytical thinking, and delivery excellence.

Required Qualifications

• Bachelor's or Master's degree.

• At least 3 years of relevant professional experience.

• Experience in payments, trade finance, banking operations, or product delivery.

• Strong stakeholder management and communication skills.

• Experience working with cross-functional teams including IT engineers, business analysts, and operations teams.

• Excellent verbal and written English communication skills.

Preferred Knowledge & Experience

• Knowledge of payment processing within ING, particularly within the PSS domain.

• Understanding of payment messaging and infrastructure, including:

  • SWIFT
  • ISO 20022
  • Payment routing
  • Loro and Nostro accounts
  • ISA account structures

• Experience with TI+ or comparable banking back-end platforms.

• Agile delivery experience.

• Project management or change delivery experience within banking or financial services.

Who You Are

You are:

• Customer-focused and solution-oriented.

• Curious and eager to continuously learn and develop.

• Comfortable navigating complexity and ambiguity.

• Analytical, structured, and capable of transforming complex challenges into practical solutions.

• Proactive, resilient, and able to take ownership.

• A collaborative professional who values teamwork and open communication.

• Passionate about driving meaningful change and improving customer experiences.