Job Title

Solution Consultant - Hospitality Distribution (APAC)

Role Purpose

The Solution Consultant – Hospitality Distribution drives the growth and adoption of Amadeus Hospitality Distribution solutions across APAC, covering Hotel Distribution and Travel Intelligence. Working closely with Sales Executives and commercial leaders, the role supports the end-to-end sales cycle, from opportunity identification and qualification through business planning, customer discovery, solution design, demonstrations, workshops, business-case development, negotiation, and contract signature.

The role also supports successful customer adoption by ensuring a seamless handover to Delivery and Customer Success, monitoring strategic implementations, addressing adoption risks, and supporting usage growth and expansion. As an APAC subject-matter expert, the Solution Consultant equips Sales Executives to effectively position Hospitality Distribution solutions and provides market and customer insights to Product, Content, Service, and Go-to-Market teams to drive continuous improvement.

Key Responsibilities

- Sales-Cycle Support and Opportunity Development

• Partner with Sales Executives and APAC commercial leaders to identify, qualify, and prioritise Hospitality Distribution opportunities.

• Support the full sales cycle for Hotel Distribution and Travel Intelligence, including stand-alone and bundled opportunities.

• Engage existing Amadeus travel seller customers, non-Amadeus customers, technology partners, distributors, and other relevant customer segments.

• Build and maintain a healthy, accurately weighted pipeline aligned with regional objectives and long-term business plans.

- Customer Discovery, Solution Design and Deal Support

• Lead customer discovery workshops to understand business strategy, workflows, technology landscape, commercial drivers, requirements, and success measures.

• Define appropriate solution and service components in collaboration with Product, Content, Delivery, Service, Security, Legal, and Pricing teams.

• Prepare tailored presentations, demonstrations, proposals, RFI/RFP responses, and business cases for internal approval and customer presentation.

• Address customer questions, challenges, and concerns, and support Sales Executives throughout negotiation and contract signature.

• Accurately represent product capabilities, roadmap status, integration dependencies, and customer responsibilities.

- Business Planning, Targeting and Market Engagement

• Contribute to annual APAC business planning, quarterly updates, business reviews, and pipeline reviews for Hospitality Distribution.

• Identify priority customers and segments, determine the appropriate solutions to position, assess opportunity potential, and define the activities and dependencies required to achieve regional objectives.

• Participate in relevant regional commercial forums, providing Hospitality Distribution expertise and insights.

• Collaborate with Sales and Marketing to represent Amadeus Hospitality Distribution at relevant conferences, trade shows, industry forums, and customer events.

- Customer Adoption and Value Realisation

• Prior to contract signature, confirm delivery readiness and required implementation capacity for strategic opportunities, where applicable.

• Following contract signature, ensure a comprehensive handover to Delivery and Customer Success, covering scope, assumptions, dependencies, commitments, and expected outcomes.

• Monitor implementation progress for identified strategic customers, proactively identify risks, and coordinate escalation where required.

• Partner with Sales Executives and Customer Success to drive solution usage, remove adoption barriers, support renewals and expansion opportunities, and help customers realise the expected value of the solution.

- Sales Enablement and Subject-Matter Expertise

• Act as an APAC subject-matter expert for Hospitality Distribution, including Hotel Distribution and Travel Intelligence.

• Equip Sales Executives with the knowledge, tools, and resources required to independently qualify, position, and progress Hospitality Distribution opportunities.

• Deliver ongoing training and coaching, develop reusable sales content, and share competitive insights and best practices.

• Continuously monitor hospitality distribution trends, evolving customer needs, competitor activity, emerging market players, and relevant developments across the Amadeus portfolio.

- Reporting, Feedback and Continuous Improvement

• Maintain accurate pipeline, sales, and adoption reporting and provide relevant updates to regional and central stakeholders.

• Share best practices across sales, marketing, implementation, and adoption activities with local, regional, and central teams.

• Consolidate market and customer feedback on products, content, services, and processes, collaborating with relevant teams to ensure requirements are considered in roadmap and continuous-improvement discussions.

• Identify process and infrastructure challenges affecting time to market, delivery, service, or issue resolution, and recommend practical improvements.

Relevant Experience:

• 6+ years of relevant experience in solution consulting, technical pre-sales, sales engineering, sales, or business development within a multinational travel technology or hospitality environment.

• At least 3 years of commercial experience in hotel distribution, travel intelligence, an OTA, hotel wholesaler, GDS, travel seller technology, or a related B2B/B2C environment.

• Demonstrated experience supporting complex end-to-end sales cycles, including customer discovery, demonstrations, workshops, proposals, RFI/RFP responses, and business-case development.

• Experience working across multiple APAC markets and collaborating effectively with cross-functional and international teams.

• Relevant degree in Business, Marketing, Economics, Travel, Hospitality, Technology, or a related discipline, or equivalent relevant professional experience.

• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.

• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-APAC24

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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