Mid-Level, Senior
Customer Success Manager (m/f/d) T Cloud - German speaker
Job Description
As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
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Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
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Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
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Active participation in the respective vertical squad of the T Cloud Public.
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Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
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Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
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Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
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Ensuring customer satisfaction.
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Participation in the planning and forecasting processes.
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Transferring customer requirements to the T Cloud Public impediment and demand process.
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Supporting the further development of cloud handling support.
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