Air Transport Coordinator (Fixed Term)

Owns the job file and also has responsibility for creating and updating relevant documentation and Customer Invoices in the system.

Air Transport Coordinator (Fixed Term) A2

Location: Sydney or Melbourne, Australia

This is a 12-month fixed-term role providing parental leave cover.

Job Description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability and excellence.

At Maersk, we believe in the power of diversity, collaboration and continuous learning. We work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With more than 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter and more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity within an international and challenging business environment known for its diversity and fast-paced nature. You will have the opportunity to build valuable relationships with existing and new customers while working with highly professional teams in an environment where you will be valued, recognised and well rewarded.

You will work with talented and diverse colleagues who share a strong commitment to living Our Values. Together, we go all the way for our customers, society and one another.

The Position

Coordinate the delivery of air freight and less-than-container-load (LCL) shipments in accordance with customer delivery requirements. The role involves engaging approved transport providers while minimising storage costs and the risk of cargo loss or damage.

Key Responsibilities

• Coordinate the transportation of LCL and air freight imports and exports in Sydney and Brisbane, while providing backup support for Melbourne, Adelaide and Perth.

• Check and monitor the customs clearance status of all assigned shipments.

• Coordinate carrier payments and the release of delivery orders.

• Manage cartage providers daily to ensure adherence to agreed service levels and KPIs.

• Liaise with internal departments to support effective shipment coordination and delivery.

• Communicate with customers regarding agreed delivery requirements and provide timely shipment updates.

• Monitor and action Integrated Cargo System (ICS) and biosecurity holds, including arranging inspections when required.

• Arrange timeslot bookings through nominated service providers.

• Provide operational coverage when team members are absent due to illness or leave.

• Maintain a strong customer-first focus in all activities and communications.

• Identify the relevant control levels and responsibilities under Chain of Responsibility requirements within the workplace.

• Communicate Chain of Responsibility requirements to relevant parties and responsible persons.

• Determine and clarify the responsibilities of all relevant roles under the Chain of Responsibility framework.

• Regularly review Chain of Responsibility policies and procedures to ensure they remain current, accurate and relevant to operational activities.

• Ensure compliance with applicable Chain of Responsibility regulations.

• Implement and maintain workplace policies and procedures relating to Chain of Responsibility.

• Maintain complete and accurate Chain of Responsibility records.

• Collect and review information relevant to Chain of Responsibility requirements.

• Analyse relevant records and information to identify potential risks, gaps or non-compliance.

• Develop and report findings arising from the analysis of Chain of Responsibility records and information.

Job Requirements

• Previous experience in air freight import and export operations.

• Previous experience in LCL import and export operations is advantageous.

• Experience with CargoWise One (CW1) is preferred.

• Strong written and verbal communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Outlook and Excel.

• Strong problem-solving skills and attention to detail.

• Effective time-management, organisational and multitasking skills.

• Ability to manage competing priorities in a fast-paced operational environment.

• A strong customer-focused mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.