Position Description:

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Operations Analyst is a hands-on Site Reliability Engineering (SRE) practitioner responsible for monitoring, triaging, and resolving incidents using correlated telemetry and automated runbooks. This role contributes to reducing operational toil through automation and disciplined problem management while supporting the reliability of CGI's Advantage platform.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities:

Operations & Reliability

• Serve in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform.

• Take first-line ownership of monitoring, event triage, incident handling, and service request execution.

• Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.

• Contribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work.

• Progress toward the Senior Operations Analyst role through the SRE realignment career path.

Monitoring & Event Triage

• Monitor environment health using standardized dashboards and SLO-aligned alerts.

• Triage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy.

• Utilize distributed traces and correlated logs and metrics to isolate faults before escalation.

• Meet First Touch Resolution and L1-to-L2 escalation reduction targets.

Incident & Service Request Execution

• Execute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks.

• Maintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy.

• Coordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs.

• Draft clear customer-facing status updates using standardized communication templates.

Continuous Improvement

• Identify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data.

• Develop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks.

• Report configuration drift and validate changes against approved baselines under change control.

• Maintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency.

Required qualifications to be successful in this role:

• 5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments.

• Working knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts

• Experience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management

• Basic scripting experience using: Bash,Python ,PowerShell

• Knowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation

• Linux fundamentals

• Networking fundamentals, including: DNS ,TLS ,Load balancing

• Experience using Git

• Strong written and verbal communication skills for incident updates and operational handoffs.

Preferred Experience

• OpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure.

• Ansible playbooks, Terraform basics, or GitHub Actions pipelines.

• Event management/AIOps platforms and runbook automation tools.

• PostgreSQL basics and SQL for operational queries and diagnostics.

• Certifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation.

CGI expects to accept applications for this position through 9/30/2026.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive base salaries.

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

• 401(k) Plan and Profit Participation for eligible CGI Partners.

• Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.

• 8 paid holidays per year & 2 floating holidays per year.

• Wellness and Well-being programs.

• Comprehensive medical, dental, and vision benefits

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

#LI-KB5

Skills:

• Azure

• Incident Management

• IT Service Management

• Kubernetes

• Python

• SRE (Site Reliability Engr.)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.