Delivery Lead – Business Transformation

Position Description:

CGI is seeking an experienced Delivery Lead to support a large-scale business transformation initiative within the Government of Canada.

This opportunity involves supporting the modernization of public service delivery through the implementation of new technology platforms, redesigned business processes, and evolving operating models. As part of a long-term government engagement, CGI is expanding its consulting team to support a complex transformation program involving multiple stakeholders, business functions, and delivery workstreams. The Delivery Lead will play a key role in ensuring the successful coordination and execution of transformation activities while maintaining strong alignment between CGI's delivery teams and client expectations. Working closely with senior client stakeholders, business consultants, and multidisciplinary teams, the successful candidate will help drive delivery outcomes, manage competing priorities, and support the organization's transition toward more modern and efficient ways of working.

This position is particularly suited to a professional with experience leading complex business transformation initiatives who combines delivery leadership, strong stakeholder management, and the ability to navigate evolving organizational environments.

Your future duties and responsibilities:

• Lead and coordinate the end-to-end delivery of complex business transformation initiatives, ensuring alignment with client objectives, project commitments, timelines, budgets, and quality expectations.

• Oversee multiple concurrent workstreams and multidisciplinary teams, including business process specialists, business architects, reporting professionals, data specialists, and other consulting resources.

• Act as a key point of contact for senior client stakeholders, building trusted relationships, managing expectations, and ensuring delivery activities remain aligned with evolving business priorities.

• Establish and maintain effective delivery governance, including project planning, milestone tracking, risk and issue management, dependency coordination, executive reporting, and escalation processes.

• Support organizational transformation initiatives involving the implementation of new technology solutions, redesigned business processes, and changes to operational service delivery models.

• Collaborate with project leadership, business stakeholders, and delivery teams to assess changing requirements, adjust priorities, and maintain delivery momentum in a dynamic environment.

• Monitor delivery performance, resource allocation, and project financial commitments, working with leadership to identify risks and implement appropriate corrective actions.

• Facilitate stakeholder discussions, governance meetings, and working sessions to support decision-making, resolve delivery challenges, and maintain alignment across teams.

• Coordinate delivery activities across business and technology functions, ensuring solutions and associated business process changes support operational requirements and organizational objectives.

• Promote collaboration, accountability, continuous improvement, and adaptability across delivery teams while supporting the successful implementation and transition of transformation initiatives.

Required qualifications to be successful in this role:

• Approximately 5 to 10 years of experience leading complex projects, programs, or business transformation initiatives involving multiple stakeholders and delivery workstreams.

• Demonstrated experience delivering large-scale business transformation initiatives involving changes to business processes, operating models, organizational practices, or technology-enabled service delivery.

• Strong experience managing multidisciplinary teams and coordinating activities across multiple business functions and stakeholder groups.

• Proven ability to establish and maintain relationships with senior client stakeholders, facilitate complex discussions, manage expectations, and resolve delivery challenges.

• Experience managing project delivery governance, including scope, schedules, budgets, risks, issues, dependencies, resource planning, and executive reporting.

• Demonstrated ability to operate effectively in complex organizational environments with evolving priorities, competing stakeholder expectations, and changing business requirements.

• Understanding of how technology implementations affect business processes, organizational operations, and service delivery models.

• Experience coordinating delivery activities involving business consulting, process improvement, organizational transformation, and cross-functional collaboration.

• Strong communication, facilitation, negotiation, problem-solving, and stakeholder management skills.

• Ability to adapt delivery approaches, evaluate stakeholder needs, and maintain progress toward agreed objectives in dynamic project environments.

Assets The following qualifications would be considered advantages:

• Experience delivering complex transformation initiatives within the Government of Canada, federal or provincial government departments, or broader public sector organizations.

• Experience working in management consulting, business consulting, or professional services environments supporting large enterprise clients.

• Experience delivering transformation initiatives within large, complex organizations such as financial institutions, insurance companies, or other highly structured enterprises.

• Experience supporting contact centre modernization, case management transformation, customer service transformation, or digital service delivery initiatives.

• Experience with enterprise-wide technology implementations, including ERP, CRM, or other platforms that require significant changes to business processes and operating models.

• Familiarity with Agile, Waterfall, Hybrid, or iterative delivery methodologies.

• Experience using Azure DevOps or similar tools for delivery planning, workstream coordination, and tracking project deliverables.

• Project management or Agile certifications such as PMP, PRINCE2, Scrum Master, or SAFe.

• A university degree or college diploma in Business Administration, Information Technology, Project Management, or a related discipline.

Skills:

• Change Management

• Financial Risk Management

• Governance

• Team Collaboration

• French

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.