HR Systems Specialist (SAP SuccessFactors)

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• being responsible for delivery of functional support activities within the MyHR ecosystem

• supporting SAP SuccessFactors modules including Employee Central (EC), Learning (LMS), Recruiting (RCM), Recruiting Marketing (RMK), Onboarding (ONB), Performance & Goals Management (PMGM), Succession & Development (S&D) and Compensation (COMP)

• supporting other global HR systems such as PeopleDoc and ServiceNow

• acting as a source of information on global design and safeguards solution integrity for Business as Usual

• serving as a functional expert in the HR Systems & Solutions landscape

• understanding business needs, analyzing complex requirements and overseeing business impact

• collaborating closely with nearshore technical support partners

• participating in testing cycles, releases and training of business stakeholders within the global MyHR community

• driving first-time-right resolution of tickets handled by the technical support team

• monitoring resolution and response times in line with SLA agreements

• acting as a source of information on the global design of the MyHR ecosystem

• participating in projects and coordinating assigned changes from start to finish

• performing requirements gathering and functional acceptance testing

• advising on system capabilities while safeguarding global template processes

• performing ticket analysis to identify trends and acts proactively on findings

• monitoring data quality and guides OpCos to improve their data quality

• delivering improvement proposals on support processes.

You are a good candidate if you have:

• Bachelor/Master University degree

• 3–5 years of experience with SAP SuccessFactors

• deep functional SAP SuccessFactors expertise across multiple modules

• strong understanding of end-to-end HR processes and supporting technologies

• understanding of digital products that integrate with SAP SuccessFactors

• strong business understanding, operational excellence, analytical skills and hands-on mentality

• fluent English

• clear, thorough and timely verbal and written communication using appropriate and effective tools

• strong mobilization and open-minded listening skills

• strong process and project management skills

• strong interpersonal skills to build relationships with Functional Owners

• strong problem-solving and troubleshooting skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. #LI-hybrid