Web Software Developer(Contactor)

Web Development:

• Design, develop, test, and maintain web applications using TypeScript, React and/or Angular, with exposure to backend development in C# and .NET.

• Deliver scoped features, bug fixes, and technical improvements with appropriate testing and documentation.

• Contribute to application quality by applying coding standards, secure development practices, and automated testing

• Participate actively in code reviews and incorporate feedback in a timely and constructive manner.

• Troubleshoot issues efficiently and propose pragmatic solutions aligned with team standards.

Collaboration, Mentorship & Global Liaison:

• Work closely with the Technical Leader and other team members locally and globally to deliver features aligned with functional and technical expectations.

• Collaborate with peers on solution implementation, task breakdown, and development planning.

• Communicate clearly on progress, blockers, risks, and next steps during sprint ceremonies and day-to-day interactions.

• Liaise with other technical teams when needed to ensure dependencies and technical constraints are properly understood and addressed.

• Contribute positively to a collaborative team environment and support knowledge sharing across regions.

Process, Automation & Obsolescence:

• Follow the team’s software development lifecycle, including branching strategy, pull request workflow, CI/CD practices, and release processes.

• Contribute to automation and continuous improvement initiatives, including developer tooling, test automation, and deployment pipeline enhancements.

• Maintain clear technical and operational documentation, including implementation notes, troubleshooting guides, and support runbooks.

• Support efforts related to obsolescence management, technical debt reduction, and platform maintainability.

• Stay up to date with relevant technologies and engineering practices, and apply them where appropriate.

Production Support & Site Reliability:

• Support production activities by investigating incidents, analyzing logs, reproducing issues, and contributing to timely resolution.

• Handle low-to-medium complexity support requests with appropriate escalation when required.

• Contribute to improving application reliability, monitoring, and operational readiness.

• Ensure production documentation remains accurate and useful for support and incident management purposes.

• Follow established change management and escalation processes for production-related actions.

Project & Stakeholder Management:

• Work with stakeholders and senior team members to understand business requirements and translate them into technical tasks and implementation proposals.

• Provide clear and structured updates on assigned work items, delivery progress, and identified risks.

• Raise questions, assumptions, and gaps early to support efficient delivery and avoid rework.

• Contribute to discussions on implementation options by considering feasibility, maintainability, and alignment with team practices.

• Support the team in delivering solutions that balance functional needs, technical constraints, and delivery priorities.