RFC00099527 - APS Cloud Specialist - CIEXP5

Job Description

Provide L1/L2 Application Production Support for business-critical applications.

• Monitor, troubleshoot, and resolve application, middleware, infrastructure, and production incidents.

• Ensure the smooth execution of application workflows, batch processes, and data transfers.

• Manage incidents, service requests, and problem resolution in line with agreed SLAs.

• Perform root cause analysis and implement preventive actions to improve service reliability.

• Coordinate and support application releases and production deployments.

• Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash.

• Support and maintain Docker and Kubernetes environments.

• Implement monitoring and proactively improve system performance and user experience.

• Maintain operational procedures, technical documentation, and knowledge repositories.

• Participate in 24/7 support rotations, on-call activities, and Disaster Recovery exercises.

• Collaborate with global teams to ensure service excellence and continuous improvement.

Profile

• 5+ years of experience in Application Support, IT Operations, Software Engineering, or Production Support.

• Strong experience in production environments, preferably within Banking or Financial Services.

• Solid knowledge of:

  • Linux (Red Hat)
  • Ansible
  • Docker
  • Kubernetes
  • Terraform
  • PL/SQL
  • Dynatrace
  • Python and/or Bash scripting

• Experience with Cloud platforms (AWS, Azure, IBM Cloud, or GCP).

• Knowledge of CI/CD tools and practices.

• Strong troubleshooting, analytical, and problem-solving skills.

Nice to Have

• CKAD Certification

• Red Hat Ansible Certification (RH294)

• HashiCorp Terraform Associate

• ITIL Foundation Certification