Senior Inside Strategic Account Manager

Company Description

About Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

The Senior Inside Strategic Account Manager (ISAM) is a revenue-generating sales role responsible for achieving quarterly sales goals and accelerating growth of the SkinMedica® portfolio, including TNS®, HA5®, Even & Correct®, Retinol Complex, and Essential Defense/Total Defense + Repair, among other products.

This role manages and develops relationships with targeted aesthetic customers within an assigned geographic area, primarily through telephone-based and virtual engagement. The Senior ISAM drives product education, adoption, portfolio utilization, and account growth by applying consultative selling, business-development strategies, and a strong understanding of customer needs and market dynamics.

The Senior ISAM partners closely with field sales, sales leadership, marketing, and other cross-functional teams to execute business plans, deliver customer value, and support a compliant, customer-focused sales experience.

Sales Performance and Business Growth

• Consistently achieve assigned quarterly sales goals across the SkinMedica portfolio.

• Develop and execute strategic call plans and account development plans to grow revenue, strengthen customer relationships, and identify new business opportunities.

• Analyze account data, customer objectives, market dynamics, and portfolio opportunities to prioritize activities and drive growth.

• Expand customer reach, increase portfolio utilization within existing accounts, and support successful launches of new products, programs, and indications.

• Apply consultative selling skills to understand customer challenges, recommend appropriate solutions, and deliver a differentiated customer experience.

• Manage assigned sample allocation and support account needs, including order placement, marketing materials, program education, and business-development activities.

• Lead the execution of sales campaigns, promotions, product launches, customer training, and other sales initiatives.

Customer Education and Account Support

• Educate customers on product features, indications, contraindications, safety information, and appropriate product use in accordance with approved materials and applicable policies.

• Provide product, program, and procedure-related education, as appropriate, and communicate competitive product differentiation.

• Identify customer needs and proactively recommend product, program, training, and marketing opportunities that support business objectives.

• Support customers with marketing and practice-development strategies, including website and social-media presence, office branding, patient segmentation, and external marketing approaches.

• Maintain current knowledge of the aesthetics industry, customer trends, and competitive products.

Collaboration and Territory Coverage

• Partner with the Regional Manager, Inside Sales Area Manager, field-based sales representatives, and cross-functional teams to achieve sales objectives and deliver a coordinated customer experience.

• Leverage available medical, marketing, and sales resources to support appropriate adoption and growth of the SkinMedica portfolio.

• Coordinate activities with internal partners, including Facial Aesthetics, CoolSculpting®, Field-Based Strategic Account Managers, Marketing, and other support functions.

• Provide leave-of-absence and vacant-territory coverage, as assigned, in partnership with the applicable Sales Representative, Regional Manager, and Inside Sales Area Manager.

• Collaborate on coverage plans that may include customer communication, order support, sample management, marketing materials, campaign execution, product launches, and business-development activities.

Operational Excellence and Compliance

• Pre-plan sales calls and manage time effectively to maximize customer engagement and business impact.

• Complete administrative responsibilities accurately and on time, including required reports, presentations, expense reports, and customer documentation.

• Maintain compliance with all applicable company, quality, regulatory, privacy, and ethical standards.

• Attend required sales training, meetings, and development programs.

• Represent the Company with integrity, professionalism, honesty, accountability, and respect.

Qualifications

Education and Experience

Required:

• Bachelor’s degree preferred; relevant equivalent industry experience may be considered.

• Two or more years of relevant sales experience.

• Demonstrated ability to work independently, organize and prioritize work effectively, and communicate with impact.

• Proven record of achieving sales objectives and earning performance-based compensation.

• Ability to work in the office Tuesday through Thursday.

• Ability to work one of the following Central Time shifts:

  • 7:30 a.m.–4:30 p.m.
  • 8:00 a.m.–4:30 p.m.
  • 8:00 a.m.–5:00 p.m.
  • 8:30 a.m.–5:00 p.m.

• Ability to travel by air and/or car up to 15–20% of the time.

Preferred:

• Experience in the aesthetics, healthcare, medical device, pharmaceutical, or related industry.

• Experience engaging with and influencing healthcare professionals, practice staff, patients, or other targeted customers.

• Two or more years of inside sales experience.

• Experience delivering customer education, training, or product presentations.

Knowledge, Skills, and Abilities

• Strong sales execution, consultative selling, and relationship-management skills.

• Business acumen and analytical ability to assess account performance and identify growth opportunities.

• Ability to work independently while collaborating effectively across teams.

• Strong time-management, planning, prioritization, and organizational skills.

• Ability to manage multiple priorities with accuracy, consistency, and quality in a fast-paced environment.

• Effective written, verbal, telephone, and virtual communication skills.

• Strong presentation skills with the ability to tailor messages to varied customer audiences.

• Ability to build and sustain customer relationships through remote interactions.

• Demonstrated initiative, adaptability, creativity, and problem-solving capability.

• Commitment to individual and team achievement.

• High degree of professionalism, integrity, and ethical judgment.

• Proficiency with customer relationship management and sales force automation tools.

• Proficiency in Microsoft Excel, Word, PowerPoint, and related business applications.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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