Senior, Expert

Executive Assistant

Orlando, United States · Remote

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

“Calendar is the anchor”: Lead strategic calendar management for the leader, curating meeting options, flagging conflicts, and providing clear recommendations to enable fast, well-prioritized decisions.
Act as gatekeeper for the leader’s time, applying strong business and finance judgment to triage inbound requests, resolve conflicts proactively, and protect focus time and peak periods (e.g., quarter-end, board prep, planning cycles)
How we will set you up for success: you are a key part of the Team, within a high[1]trust environment. Your voice counts and carries weight in driving prioritization.
Cultural fit and chemistry: Complementary to the exec’s style with high trust and direct, honest feedback both ways.
Principles are clear and defined upfront. Example: Meeting with Board members / C[1]Level comes first, Investors call as 2nd customers as a 3rd, Interviews as a 4th, internal as a 5th etc.
Coordination across time zones. The Leader works with a global team.
Judgment and discretion: Handles sensitive information with absolute confidentiality and knows what to escalate vs. handle solo.
Ensure Leader maintain a healthy/ sustainable schedule – be the voice of reason when needed. Protect focus blocks and align the schedule with business goals.
Execute and coordinate team events and meetings, partnering with the Chief of Staff to drive Strategic Finance’s community and culture
Assist leadership and organizations by optimizing the usage of time. Make decisions on short-term priorities and work activities.
Arrange all travel to ensure consistency within company procedures and support the organization in obtaining necessary travel documents, including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
Coordinates teamwide events (offsite, lunches/dinners, etc.)
Identify issues within the organization and initiate or facilitate solutions. Diplomacy and influence to ensure smooth cadence.
Assist internal departments with the setup of new hires, including internal processes, tools, expense reporting, and travel systems
Compile, prepare, and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

10+ years’ experience supporting VP level
Confidentiality is a must have (i.e., support Finance and Senior Leadership interactions). Experience handling confidential materials.
Ability to remain calm under pressure: “Keep calm and carry on”.
High level of professionalism in writing and verbal communication. Being formal matters.
Diplomacy: Handles conflict, difficult personalities, and “no” messages with tact and emotional intelligence
Stakeholder management: Acts as an ambassador for the exec, builds trust with the team and keeps a strong “lay of the land” on dynamics and politics.
Understanding of the stakeholders (i.e., customers vs. Internal senior leaders, etc.).
Reactivity during normal working hours
Highly organized with exceptional communication skills and ability to manage a variety of high-priority projects from multiple management and professional levels
A strong bias toward action with a proactive, solution-oriented mindset, demonstrating judgment in calendar prioritization, and the
Proficient in Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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