Mid-Level, Senior
Technical Account Manager (all genders)
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Own and manage 5-10 enterprise customer relationships from a technical perspective
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Act as trusted advisor for platform usage, integration best practices, and architecture decisions
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Translate complex customer requirements into actionable feature requests and influence the product roadmap
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Map business needs to product features and drive proactive adoption
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Coordinate technical escalations with solution engineering, support, and product teams
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Lead technical QBRs, integration reviews, and roadmap alignment workshops
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Monitor platform health, usage, and KPIs, recommending improvements
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Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
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5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
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Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
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Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
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Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
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Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Have
- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
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