Digital Energy Services Leader

We are looking for an experienced Digital Energy Services Leader to drive Services growth, digital acceleration, recurring revenue, and operational excellence across the zone. The role will focus on deploying best-in-class Services practices, accelerating EcoCare and EcoFit adoption, driving installed-base modernization, strengthening customer success, and improving Services performance across countries.

The position requires strong customer orientation, commercial acumen, analytical capability, and the ability to influence senior stakeholders in a complex, multi-country environment.

Roles & Responsibilities

Services Growth & Playbook Deployment

• Deploy the Digital Energy Services playbook across the zone, with a strong focus on Digital Energy Software & Solutions.

• Drive demand creation for EcoFit transitions, EcoCare Service Plans, Field Quotes, and Services pricing initiatives.

• Accelerate EcoCare recurring revenue growth, including SL2 conversions.

• Drive modernization of the legacy BMS installed base through EcoFit.

• Track the installed base using global tools and develop focused account action plans, particularly for key strategic accounts.

• Drive Field Quote campaigns and lead-generation initiatives through Field Service Representatives.

• Provide country and competitive-market insights to support Services offer development.

EcoCare & Digital Acceleration

• Deploy the EcoCare playbook across countries to standardize Services offers and delivery.

• Assess country maturity and support the conversion of key opportunities and accounts.

• Strengthen Customer Success Management practices to improve customer outcomes.

• Drive renewals discipline, increase ARR and Digital ARR, and reduce customer churn.

Business Performance & Governance

• Conduct monthly business reviews with key countries across the zone.

• Prepare monthly and quarterly business performance analyses for management.

• Monitor Services orders, sales, margins, recurring revenue, installed-base conversion, Field Quotes, renewals, and churn.

• Develop and follow through on action plans to address performance gaps.

Services Operating Model & Process Deployment

• Support countries in deploying standard Services management processes, tools, and operating models.

• Drive adoption and compliance with global processes and digital tools.

• Monitor operational metrics such as utilization and recommend corrective actions where required.

• Support Services operating model design and deployment to improve long-term efficiency and transformation.

Competency & Community Development

• Drive focus on key EcoFit and EcoCare opportunities across the zone.

• Support countries in customer-, market-, and segment-driven growth initiatives.

• Develop Services Sales and Field Service Representative competencies for demand creation and delivery of EcoCare and EcoFit.

• Share customer wins and best practices across countries.

• Build and strengthen a Services community of practice.

Qualifications

• Master’s degree in Engineering, Business, or a related discipline preferred.

• MBA or Master’s degree in International Business Management would be an advantage.

• Strong verbal and written communication skills in English.

• Strong analytical, critical reasoning, and quantitative analysis capabilities.

• Ability to develop forecasting and estimation models to support business decisions.

• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.

• Familiarity with digital Services and customer-success tools such as BFS, Totango, and Building Advisor is preferred.

Working Experience

• Minimum 10 years of experience in customer-facing, Services, business development, customer success, or related roles.

• Experience in a multi-country, regional, or zone-level role is strongly preferred.

• Prior experience in the Services business, preferably within Energy Management, Building Management Systems, Digital Energy, industrial technology, or related sectors.

• Strong experience in developing and managing relationships with senior customer stakeholders.

• Demonstrated ability to influence and align multiple internal and external stakeholders in a complex matrix organization.

• Experience driving Services growth, recurring revenue, renewals, installed-base modernization, and customer retention.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

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