PRODUCT OPERATIONS NDC SPECIALIST

At Vueling, we connect people, places and opportunities ✈️

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

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Mission

Monitor, safeguard and continuously improve the operational performance, stability, integrity and scalability of the NDC distribution ecosystem and partner connectivity landscape. Ensure reliable channel operations, accelerate issue resolution, enhance partner experience, reduce operational complexity and support sustainable commercial growth through data-driven analysis, process optimization and cross-functional collaboration.

Tasks & Responsibilities

• Monitor the operational health, availability, performance and stability of the NDC distribution channel, proactively identifying anomalies, technical disruptions and service degradation.

• Analyze operational, commercial and partner performance metrics, identifying trends, risks and opportunities to optimize channel performance and customer experience.

• Conduct root cause analysis of operational, commercial and technical incidents, proposing scalable corrective and preventive actions.

• Coordinate incident management and issue resolution across Product, Technology, IT Support, Commercial, Sales, Customer Experience, Operations, Finance and external partners.

• Act as the operational liaison between business and technology teams, translating operational insights into actionable improvement initiatives.

• Provide evidence-based recommendations to Product Managers, contributing to roadmap prioritization and channel evolution.

• Drive process optimization, automation and digitalization initiatives to improve efficiency, scalability and operational excellence.

• Support partner onboarding and integration activities, ensuring robust connectivity and operational readiness across OTAs, aggregators, GDSs, TMCs, travel agencies, technology providers and alliance partners.

• Manage day-to-day relationships with external partners, monitoring service performance and ensuring effective communication and issue follow-up.

• Monitor distribution costs, channel profitability and operational efficiency indicators, identifying opportunities to improve commercial outcomes.

• Maintain accurate reporting frameworks, KPI dashboards and performance monitoring tools to support informed decision-making.

• Collaborate with internal and IAG stakeholders to share insights, align operational practices and identify opportunities for continuous improvement.

• Leverage AI-enabled tools, automation capabilities and advanced analytics to improve monitoring, anomaly detection, reporting and operational decision-making.

Academic Background

• Bachelor’s degree in Business Administration, Engineering, Technology, Aviation, Tourism or a related discipline.

• Additional education or professional exposure combining operations, technology, analytics and airline distribution will be considered a strong advantage.

Experience

• 5 to 8 years of experience in airline distribution, travel technology, digital operations, commercial operations or related industries.

• Proven experience monitoring operational performance and identifying anomalies, trends and optimization opportunities.

• Demonstrated expertise in root cause analysis and resolution of operational or technical incidents.

• Experience coordinating cross-functional stakeholders across Product, Technology, Commercial, Sales, Customer Experience and Operations environments.

• Strong background in process improvement, automation and operational efficiency initiatives.

• Experience managing partner relationships and supporting operational integrations in fast-paced, customer-centric environments.

• Exposure to agile delivery models and collaboration with technology teams is highly valued.

• Experience using analytics platforms, automation solutions and AI-enabled tools to support operational decision-making is desirable.

Skills

Technical & Business Skills

• Strong understanding of airline distribution ecosystems, including NDC, indirect distribution and airline retailing.

• Knowledge of APIs, connectivity platforms and airline servicing processes.

• Familiarity with GDS, EDIFACT, Navitaire, Resiber and related airline distribution technologies.

• Understanding of distribution partners including OTAs, aggregators, TMCs, travel agencies, GSAs, connectivity providers and alliance partners.

• Advanced analytical capabilities with experience interpreting operational, commercial and customer performance data.

• Knowledge of operational KPIs, SLA management, incident resolution processes and service performance monitoring.

• Understanding of process optimization, automation and digital transformation methodologies.

Soft Skills

• Strong problem-solving and critical-thinking skills.

• Excellent stakeholder management and communication abilities.

• Ability to work effectively across cross-functional and international teams.

• High level of ownership, accountability and attention to detail.

• Strong prioritization and decision-making capabilities in fast-changing environments.

• Continuous improvement mindset with a strong focus on operational excellence and innovation.

Languages

• Spanish: C1 level or higher.

• English: C1 level or higher.

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✈️ Vueling Values Our values are what we believe in, what we stand for and how we behave.

• Make it happen

• Make it better

• Make it safe

• Make it cost-focused

• Make it customer-oriented

• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.