Store Ops Solutions Manager - Technical Content Development

Work Location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay Details: $91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description:

Department Overview: Retail Operations Programs turns policy and operational requirements into practical, actionable ways of working across the US Retail branch network. Partnering closely with first- and second-line teams, including Operational Risk Management, the organization develops and evolves procedures, standards, and work instructions that support consistent and effective execution in the field. Our Store Ops Solutions Manager will lead technical writing and policy governance.

The Store Operations Solutions Manager acts as the primary/key operational process, procedural and risk contact for Retail Store/Operations maintaining operational integrity of procedures identified in the WOW! Answer Guide in accordance with compliance, risk assessments and operational processes.

Depth & Scope

• Identifies operational risk trends and creates and delivers strategic solutions that support Retail Stores and other TD Bank business partners including Money In, Money Out Product teams, Deposit Operations, Audit, Compliance and Regulatory requirements

• Contributes to the strategic direction of the Retail Store Network Risk & Compliance function by having industry, external and internal business awareness; recognizing and anticipating trends and; identifying issues and opportunities and recommending action to senior management

• Manages a project specialist responsible for operational risk reporting and assigns duties as necessary

• Ensure operational controls are implemented to detect and mitigate regulatory violations, breakdowns of internal controls, policies and procedures throughout the Store network

• Communicates with senior management of Retail Programs, Regional Operations Directors and ROOs to provide guidance, expertise, counsel and education on operational processes and procedures

• Provides guidance, counsel, and education on operational risk and regulatory compliance requirements as identified via audit findings, internal assessments and self- assessments for retail operations and Store operations

• Maintains ongoing operations process review designed to identify emerging trends detect and mitigate breaks in internal controls including Process RCSA self- assessments

• Represents the Stores and Store Operations on new and emerging projects to ensure operational integrity, legendary Customer and Employee experiences while mitigating risk

• Executes the design of process and procedures for new projects and ensures training and communication is effective and timely

• Ensures alignment with corporate philosophy and strategic direction in all operations processes including control reviews, access controls, and audit findings for Store Network

• Strategizes and develops solutions for key control functions as identified by the Quality Assurance Testing Team for Retail Store Network

Preferred Qualifications:

• Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance.

• Experience drafting and maintaining policy, standards, or other controlled content within a regulated or complex operating environment.

• Ability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content.

• Knowledge of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles.

• Experience ensuring alignment across policies, procedures, standards, job aids, and related operational content.

• Demonstrated ability to partner with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content.

• Experience applying documentation standards, templates, and quality controls to promote consistency, accuracy, and audit readiness.

• Experience developing technical or controlled content within financial services or another highly regulated industry preferred.

Education & Experience:

• 4 Year Degree or equivalent experience

• 5-7 Years of related experience

• Strong leadership skills

• Effective understanding of compliance and regulatory requirements

• Operations management or project management experience

• Excellent Customer service skills

• Goal oriented

• Strong written and verbal communication skills

• Strong team and relationship building skills

• Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.