Senior
Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring
Maintaining Master Data following the data quality, controls and compliance rules and regulations
Adhering to SLAs and report/escalate exceptions to Operations domain Lead
Notifying the business users on the status of requests (e.g. rejected requests and reason)
Conduct issue root cause analyses and IT touchpoint for system issues fixes
Support monitoring of MDM services performance and MDM end-to-end processes timelines
Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials
Domain Expertise: Act as the subject matter expert for:
Process & Technology Enablement
Project & Transformation Support
Stakeholder Management
Required Qualifications
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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