Role: Project Lead

Location: Gurgaon Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

Established professional in Manufacturing Operations. Completes quality and process improvement activities, analyzes scheduling and sequencing of work.

Role Responsibilities:

• Manage end-to-end project and service delivery, ensuring activities are completed within agreed timelines, quality standards, and customer commitments.

• Lead and manage Project Engineers, Field Engineers, contractors, and service partners, ensuring proper planning, resource allocation, execution, and closure.

• Prepare and review daily, weekly, and monthly MIS reports and dashboards covering project progress, service performance, SLA compliance, open issues, and pending actions.

• Coordinate with customers, internal teams, vendors, and other stakeholders to resolve operational issues, manage escalations, and ensure timely action closure.

• Monitor key performance indicators, identify delays, recurring issues, risks, and service gaps, and drive corrective actions and continuous improvement.

Role Purpose:

• Own overall project execution and service delivery performance across assigned customers and sites.

• Ensure effective planning and control of installation, commissioning, maintenance, breakdown, and other field-service activities.

• Provide management with accurate MIS, meaningful data analysis, operational insights, and exception reporting for effective decision-making.

• Build a high-performing team through clear ownership, regular reviews, coaching, prioritization, and performance monitoring.

• Maintain strong customer satisfaction and operational governance through proactive communication, issue resolution, and consistent service delivery.

Minimum Requirements:

• B.Tech/B.E./Diploma in Electrical, Electrical & Electronics, Electronics & Communication, Instrumentation, or a related engineering discipline.

• 6–8 years of relevant experience (Diploma 10Years) in project execution, service delivery, field operations, electrical/IoT systems, or multi-site operations.

• Strong hands-on knowledge of Microsoft Excel and MIS reporting, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, charts, dashboards, and data analysis.

• Proven experience in team management, customer communication, vendor coordination, escalation handling, and operational review meetings.

• Strong analytical and problem-solving ability, with experience in tracking SLA/KPI performance, identifying root causes, managing risks, and driving actions through closure.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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