Card Fraud Analyst I

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Position Summary

The Card Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards, credit cards and digital transactions.

Essential Duties and Responsibilities

• Review, analyze and investigate debit and credit card fraud and Zelle-related fraud reported.

• Serves as primary resource regarding debit and credit card and Zelle fraud for both internal associates and bank customers.

• Coordinate investigations with local, state, and federal law enforcement agencies.

• Review reports related to fraud prevention programs and services.

• Escalate high risk fraud trends to mitigate fraud losses.

• May provide support to other areas of Deposit Operations as requested by the supervisor.

• Maintains detailed records on all work responsibilities as required.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.

• Ability to operate in a team environment to accomplish shared goals.

• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.

• Ability to maintain effective interpersonal relationships with management and team members.

• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and

• Two years of Fraud experience or related experience required; banking operations and/or customer service experience preferred.

Computer Skills

• MS Office programs – Office, Teams, Excel, Outlook

Other Qualifications (including physical requirements

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.