Digital Transformation Intern

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

The DDC IT Department supports critical business operations across manufacturing, logistics, governance, security, development, and data analytics. The Shop Floor Operations team maintains stable IT systems for 24/7 production, supporting assembly and machining environments. The Logistics IT team supports applications used in internal and external warehouse operations, with a focus on service delivery, operational performance, and risk mitigation. Governance and Security are embedded across all work to ensure compliance and protect our systems and data. Data Analytics and Development drive innovation through custom solutions incorporating automation (including RPA), application creation and enhancements, and data solutions. The Digital Transformation Intern will support real-world initiatives that modernize processes and improve efficiency including AI initiatives. Responsibilities include helping manage and track IT requests, assisting with documentation and project coordination, and participating in cybersecurity awareness efforts. Interns will gain exposure to the full IT lifecycle from intake and procurement through delivery, governance, and compliance while working alongside experienced professionals.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews

• Housing and transportation stipend

• Employee resource groups

• Event ticket offering (based on corporate availability)

• Company social events

What You Drive at DTNA

• Support end-to-end delivery of IT and data initiatives - Assist with new IT projects and development tasks by gathering user requirements, mapping current and future workflows, creating basic wireframes/mockups, and collecting/validating data to support development, testing, and deployment activities.

• Hands-on AI agent prototyping and build support - Contribute directly to departmental AI initiatives by helping design, prototype, and iterate AI assistants/agents. Translating business problems into agent workflows (intents, conversation paths, escalation/hand-off, success criteria), drafting and refining prompts, system instructions, and tool-use patterns, building prototypes using tools like Copilot Studio

• Supporting experimentation LLM platforms (OpenAI, Claude, Bedrock) for comparison testing and prompt strategy, assisting with identifying source documents, FAQs, preparing content for retrieval-based experiences, creating test plans and running structured evaluations for accuracy, completeness, and consistency, testing, quality, and continuous improvement, execute functional test cases for new features (including AI-assisted features) and document results, validate AI outputs and help tune responses.

• Documentation and knowledge management (including AI solutions) - Help write and maintain project and operational documentation (requirements, data flows, application logic, dependencies, SOPs). Contribute to AI documentation such as use cases, prompt patterns, evaluation results.

• Cross-functional collaboration and project support - Work with business analysts, technical analysts, developers, data engineers, data scientists and business partners during planning and implementation. Support project tracking with status updates and action items.

• Operational support (IT Service Management) - Assist with monitoring and managing support tickets in the IT ticketing system (triage, routing, communication, and follow-up).

• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs

Knowledge You Should Bring

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June)

• Analytical and critical-thinking skills to identify patterns, solve problems, and support data-driven decisions

• Strong written/verbal communication with the ability to explain issues, solutions, and project status clearly

• Experience with data visualization (Power BI preferred)

• Database/query familiarity (SQL and/or Oracle)

• Familiarity with Microsoft 365 tools (Outlook, Excel, Word, PowerPoint, Teams/SharePoint)

• AI/LLM fundamentals (required): Understanding of generative AI concepts (prompting, context windows, hallucinations, grounding)

• Ability to evaluate output quality and iterate toward improvement

• Awareness of responsible AI considerations (privacy, security, sensitive data handling, bias)

• Experience with Azure OpenAI

• Copilot Studio preferred

• Familiarity with Claude (or comparable LLMs) and differences in behavior/strengths preferred

• Basic automation concepts (Power Automate or similar)

• Areas of study - Computer Science, Data Science, Artificial Intelligence preferred

• Strong oral and written communication skills

• Solid organizational skills

• Creative mindset

• Interpersonal skills and ability to work in a team environment

#LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open to Visa sponsorship or to existing Visa holders

• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application

• Final candidate must successfully complete a criminal background check

• Final candidate may be required to successfully complete a pre-employment drug screen

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.