Expert Lead – Universal Banking Location team

Expert Lead – Universal Banking Location Team

About the position:

Within our Super Circle Operational Controls, teams of experts are responsible for ensuring ING is in control of our products, services, and day-to-day operations.

ING Hubs Slovakia is strengthening its role as a First Line of Defence expertise center for Non-Financial Risk (NFR). Location teams provide Business Partner and execution support to Universal Banking locations.

We are looking for an Expert Lead to lead the Universal Banking Location Team and its NFR delivery across multiple locations.

You will lead standardized 1LoD delivery, act as a trusted Business Partner, and set and safeguard practical business risk and control standards for the team.

Your future responsibilities will be primarily:

Leadership and Direction

• Lead the Universal Banking Location Team delivering NFR services to multiple Universal Banking locations

• Ensure clear roles, ownership, and accountability within the team

• Translate functional strategy and business plans into clear team priorities, delivery objectives and actions for supported locations

• Maintain a medium-term delivery plan across locations, coordinating dependencies, capacity and changing risk priorities

Building Capability

• Develop the team’s expertise in NFR processes and frameworks

• Ensure the team acts as NFR facilitators and process experts for Universal Banking stakeholders

• Maintain a structured capability plan covering learning objectives, development actions and succession for critical expertise

• Coach the team and wider stakeholders on NFR execution and convert lessons learned into reusable guidance

• Support onboarding and scaling of new Universal Banking locations into the Hub model

Stakeholder Management (Internal)

• Act as key contact point for Universal Banking stakeholders

• Advise on applying policies and standards to complex location cases and resolve disputed interpretations

Performance Management

• Ensure consistent and high-quality delivery of services across locations

• Set objectives for direct reports and review progress through regular performance conversations

• Hold individuals accountable, address performance gaps and report material team risks to leadership

Project management, Team coordination and Prioritization

• Manage prioritization in a highly complex environment with multiple frameworks and requirements

• Ensure adherence to, maintenance, and continuous improvement of standardized Bt8 processes across Universal Banking locations

• Use demand, risk and control data to define the annual roadmap, resource needs and delivery commitments

• Plan and monitor team budget and capacity, addressing material variances without compromising control outcomes

• Assess location needs, agree service scope and communicate material changes and impacts

As an Expert Lead, you are also an Expert in the field and responsible for:

• Supporting the delivery of the NFR processes, primarily:

  • Risk Identification and Assessment
  • Risk & Control Monitoring
  • Issue and Event Management
  • NFR planning and progress tracking

• Act as senior authority for business risk and control within the service scope, guiding complex cases and escalating policy decisions

• Ensure proper translation of regulatory and framework requirements into practical execution

• Maintain practical procedures, templates and quality checks and ensure consistent use across locations

• Evaluate non-standard solutions and recommend specific improvements to policies, processes and working practices

Key competencies you have as a leader are amongst others:

• Strong stakeholder management and communication skills

• Coaching and mentoring mindset

• Results-driven with strong ownership and accountability

Expectations on your background are:

• At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures

• At least 3 years of people leadership, including objective setting, development, performance management and leading specialists in a matrix environment

• Strong understanding of risk and control frameworks (e.g. RCSA, issue management, control monitoring)

• University education

• Language skills: English – Advanced (C1)

Wage (gross) 4,293 EUR/month

By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be discussed and negotiated during the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits:

Friendly working environment

• You build your own working day - flexible working hours and work from home

• Daily working time: 7hrs 45min instead of standard 8hrs

• Daily refreshments - coffee, fruits, drinks

• Fully equipped gym accessible 24 hours / 7 days per week

• Game room with unlimited access

• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary

• Life insurance contribution: up to 22,14 EUR/per month

• 3rd pillar contribution: up to 3% from your monthly salary

• 24/7 external mental health support

• Learning opportunities: internal and external learning programs

• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year

• Extra vacation days: up to 10 extra days/per year

• We welcome your ING-positive friends: referrals starting from 1000 EUR

• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award

• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results

• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them

• Home office contribution: 20 EUR/per month

• Discounts from our and your favorite stores: up to 30%

• Warm welcome package for your fresh start

• Pet friendly office