Expert

Quality Engineering Manager, Payments Technology - Senior Vice President

Jersey City, United States · On-site$177–265k

CITIDIRECT® is Citibank’s award winning next-generation, web based banking platform for Transaction Banking & Cash Management Services. The application provides one-click access to global transaction capabilities using an intuitive and user-centric workflow. CitiDirect supports multiple transaction types across multiple geographies, subsidiaries, and currencies.

The candidate will drive the test strategy of CitiDirect and/other upstream or downstream applications and will be accountable for management of complex/critical/large professional disciplinary areas across Payments, Liquidity and Trade Domains. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Leads initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
Manages multiple testing teams or a testing functional area (depending on size of business).
Resolves complex and variable issues with substantial potential impact.
Collaborates with other testing areas, development teams, IT project managers, business partners and external vendors suppliers.
Develops testing standards and ensures compliance.
Creates detailed plans for managing cross testing team dependencies.
Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
Requires in-depth understanding of how IT testing integrates within overall technology and has commercial awareness.
Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
Impacts IT testing through planning, finances budget, end results and setting policies.
Requires developed communication skills to negotiate with others at a senior level; may communicate with external parties.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of experience in a testing environment, including senior level people management experience.
Deep understanding of Systems Development Life Cycle processes and end to end testing methodologies.
Hands-on experience with test management tools such as Quality Center and related testing platforms.
Clear and concise written and verbal communication skills, with the ability to negotiate and influence at a senior level.
Strong analytical skills, with the ability to work through complex and unfamiliar testing situations.
A track record of leading teams to deliver high quality results under tight deadlines.

Beneficial Skills & Qualifications

Experience designing test automation frameworks using tools such as Playwright or Selenium.
Working knowledge of API testing tools such as Postman, Rest Assured or SoapUI.
Experience integrating automated tests into CI/CD pipelines using tools such as GitLab CI or Jenkins.
Programming skills in Java, Python or JavaScript, combined with background in payments technology, cloud platforms and Agile or Scrum delivery, and a track record of moving manual QA functions to automated testing.

Education:

Bachelor’s/University degree, Master’s degree preferred

Job Family Group: Technology

Job Family: Applications Development

Time Type: Full time

Primary Location: Jersey City New Jersey United States

Primary Location Full Time Salary Range: $176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Nov 11, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.*

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