Senior Manager, Customer Lead IO (m/w/d)

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position summary

Oncology is a dynamic and innovative environment. Our portfolio is evolving, customer needs and the market are changing, and new capabilities and technologies are continuously shaping how we approach marketing and engage with our customers.

We are looking for a Senior Manager, Customer Lead IO who wants to actively shape how we work together: a curious leader who embraces new opportunities, moves things forward and inspires others to do the same. In this role, you will connect brand strategy, customer insights and new capabilities to create meaningful customer engagement.

Key Responsibilities

• Provide people leadership, supporting team members in their development and empowering them to take ownership

• Develop and execute local marketing strategies and customer engagement plans

• Drive the evolution of customer engagement, turning customer insights, new capabilities and technologies into more relevant and effective customer interactions

• Ensure strategic alignment across core indications and key customer groups to identify opportunities and enable a consistent customer approach

• Contribute to performance management and revenue planning by providing relevant strategic, customer and market insights

• Own bottom-up Direct Product Expense planning and continuous budget management, ensuring investments are aligned with agreed business priorities and opportunities

• Lead cross-functional initiatives, foster strong collaboration and champion new approaches and ways of working across indications, Customer Teams, internal stakeholders and external partners

Job Qualifications

• Degree in Natural Sciences, Business Administration or a related field

• Strong people and cross-functional leadership skills, with experience in developing others and driving change in a matrix environment

• Strong strategic marketing and customer engagement experience, with the ability to translate insights into clear strategies and actions

• Curiosity and openness to new technologies, capabilities and ways of working, with a strong drive to explore and advance new approaches

• Experience in Oncology and/or Specialty Care; Sales or other customer-facing experience is an advantage

• Excellent German and English communication skills

#LI-Hybrid

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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