Supervisor - Operations

Job Responsibilities

• Oversee and manage daily warehouse and eCommerce operations, including inbound, outbound, order fulfillment, and inventory management.

• Monitor order receiving and processing activities across eCommerce channels to ensure accuracy and compliance with agreed SLAs.

• Coordinate with warehouse, transportation, and other relevant teams to ensure smooth daily operations.

• Monitor operational performance, productivity, and service levels, and prepare regular operational reports.

• Plan manpower and allocate tasks according to daily workload requirements.

• Analyze and resolve operational issues, coordinating with relevant departments to ensure timely resolution.

• Ensure all operations comply with company SOPs, safety regulations, and quality standards.

• Identify and implement process improvement initiatives to enhance operational efficiency and service quality.

• Support new projects and other operational activities as assigned.

Qualifications

• Bachelor's degree or above in any related field.

• At least 3–5 years of experience in Warehouse, eCommerce Operations, Fulfillment, Logistics, or Distribution.

• Direct experience in eCommerce Fulfillment, Order Processing, and Warehouse Operations.

• Knowledge and experience in Inventory Management and Operations Planning.

• Strong team management, coordination, and problem-solving skills.

• Good command of Microsoft Office, particularly Excel.

• Good English communication skills.

• Ability to work effectively in a high-volume and fast-paced environment under pressure.

• Willingness to work on-site, 6 days per week, including shifts and overtime as required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.