Senior Claims Advocate / Claims Lead - Professional Lines

Ready to take the next step in your career? This is your chance to lead a talented team and play a key role in crafting the Professional Indemnity (PI) claims offering of a flagship global organisation. You will lead a team of Claims Advocates and Specialists who manage some of the world’s most respected clients, including international blue-chip Professional Services firms and Financial Institutions. Our team specialises in Professional Indemnity (PI), Cyber, Intellectual Property (IP), Directors & Officers (D&O), Crime, Pensions Trustee Liability (PTL), Employment Practices Liability (EPL) and Management Liability (ML) claims. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will make a real difference by delivering high-quality coverage analysis, advocacy, technical and strategic claims management support to clients. Managing and overseeing claims from notification to closure, you will engage closely with clients, brokers, insurers/reinsurers and other stakeholders to secure successful outcomes.

• Lead, coach and mentor a team of c8 Claims Advocates and Specialists, based across London and Chelmsford, helping them to grow their technical and consulting skills.

• Own the oversight and management of complex professional and financial lines claims for large multinational clients, from initial notification through to resolution.

• Provide expert technical claims advocacy, guiding clients through complex coverage disputes and challenging on claims.

• Build strong, positive relationships with clients, brokers, insurers/reinsurers and other collaborators throughout the claims process.

• Deliver clear, confident claims presentations and insights to clients and other internal and external stakeholders.

• Collaborate across the wider Global Broking Centre and the Aon network to deliver an outstanding claims service.

How this opportunity is different

This is a rare opportunity to take a senior leadership role within the Global Broking Centre Claims Team. You will act as a trusted claims advocate for clients on their most complex matters, lead a team and help shape and deliver Aon’s PI offering in the market. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities, this is a fantastic time to join us.

Skills and experience that will lead to success

• Extensive experience of handling complex PI claims, along with Cyber, IP, D&O, Crime, PTL, EPL and ML.

• Demonstrable experience of claims advocacy and strategic claims management.

• Proven people management experience, with a track record of developing colleagues’ technical and claims management skills.

• Excellent client-management, influencing, negotiation and communication and presentation skills.

• Confidence presenting to, and leading discussions with, senior stakeholders, including legal professionals, on technical coverage arguments.

• A collaborative approach, with the ability to work effectively across broking, placement and claims teams.

• A legal background is preferred, but not essential.

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