Pool & Beach Concierge

At Iberostar we are looking for a Pool & Beach Concierge to join our Operations team based in Aruba, but before knowing more about the position, we think it's important that you learn a little about us:

We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy holidays and memorable experiences, offering a value proposition built on quality and the excellence of both the customer and employee experience. We operate more than 100 establishments across 35 destinations in 13 countries worldwide, all in prime beachfront locations. We are a family of over 35,000 people representing 95 nationalities, sharing the same core values: Responsibility, Transparency, Humility, Passion, and Creativity. We work to create a place to thrive: we care for the people who belong to the Iberostar family, fostering their growth, ensuring their well-being, and promoting equity as the foundation of our decisions. Our Iberostar Wave of Change movement is the roadmap that drives our purpose to lead a model of responsible tourism.

If this sounds interesting to you... maybe this is your place! :)

Your main mission as a Pool & Beach Concierge is to provide personalized services to guests utilizing the pool, beach and other aquatic facilities. This position requires excellent customer service, a friendly and approachable demeanor, and a deep understanding of the property's amenities and services. The Pool Concierge will assist guests with requests, ensure a clean and safe environment, and manage poolside amenities.

As a Pool & Beach Concierge, What will your day-to-day work be like?:

• Greet and welcome guests to the pool area, ensuring a positive first impression.

• Provide information about pool & beach policies, services, and amenities.

• Assist guests with securing poolside and beach seating, towels, and other requested items.

• Monitor pool & beach area to ensure cleanliness, safety, and adherence to pool and beach rules.

• Address guest requests, complaints, or concerns promptly and professionally.

• Offer recommendations for additional services such as food, drinks, or spa treatments.

• Coordinate with other hotel or resort staff to fulfill guest needs (e.g., housekeeping, restaurant, maintenance).

• Keep track of guest preferences and special requests to ensure a personalized experience.

• Ensure safety protocols are followed, including monitoring for signs of distress in the pool.

• Clean and maintain poolside and beach furniture and ensure all amenities are stocked and functioning.

• Report any maintenance or safety issues to the appropriate team members.

• Assist with event coordination or poolside and beach activities if required.

• Enforce pool & beach rules and regulations to ensure safety and comfort for all guests.

• Maintain a professional appearance and ensure all uniforms or attire meet company standards.

• Assist F&B Team in serving and attending the needs of guests

Who is the ideal person for this position?:

Academic Qualification: Basic Education

Experience 1 year of experience in customer service

Skills:

• Highly responsible & reliable

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to think quickly and find solutions to issues faced daily

• To be able to remain focused and be detailed in product delivery

• Ability to maintain the Standards of the company and Department

• Excellent Command of the English and Spanish Language- Additional language is an asset

Our proposal for you:

You will work in a stimulating, inspiring, multicultural and innovative environment, committed to people, values and a responsible tourism model; working on diverse projects and high-impact solutions for transformation at all levels of the organization and with global impact.

We offer you the opportunity to be part of a great company and develop your career with us and enjoy:

• Attractive salary package.

• Company benefits.

• Opportunity for progression within the company: variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.

• Work in an inspiring environment that is committed to people, values and a responsible tourism model.

• You will be part of our Iberostar Vitality community, with access to a multitude of wellness activities.

What are you waiting for to join our team? We are looking forward to meeting you, apply for the offer! :) #WeAreIberostar.